Claims Advisor - Healthcare Services

Aviva; New Brunswick; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance provider in Canada is seeking an Intermediate/Senior Healthcare Advisor. The role involves managing accident benefits claims, delivering outstanding customer service, and requiring a solid understanding of related legislation. The ideal candidate will have over 2 years of experience, excellent communication skills, and a university degree or diploma. Competitive packages with great benefits are offered, and professional development is actively supported.

Benefits

Base compensation

Annual bonus eligibility

Retirement savings plan

Health benefits

Competitive vacation package

Corporate wellness programs

Qualifications

• 2+ years of Accident Benefits adjusting experience.
• Solid understanding of accident benefit legislation and claims management principles.
• Ability to adapt and work with various computer programs and software.

Responsibilities

• Manage a portfolio of intermediate complexity AB claims from initial assignment to closure.
• Investigate motor vehicle accident injury claims.
• Provide excellent customer service focusing on customer needs.
• Collaborate with team members and actively participate in coaching sessions.

Skills

Customer service

Communication

Organizational skills

Bilingualism

Education

University degree or college diploma

CIP designation or working towards it

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking for an Intermediate / Senior Healthcare Advisor for our Atlantic Team to appropriately handle accident benefits claims according to individual authority, knowledge and expertise.

Come join our team!

What you'll do :

Manage a portfolio of intermediate complexity AB claims from initial assignment to closure

Investigate motor vehicle accident injury claims

Determine policy coverage, establish and adjust financial reserves, and comply with the applicable accident benefits legislation

Provide excellent customer service by focusing on customer needs, communicating in a manner that is simple and easy to understand, and proactively handling the claim to closure

Gather information and evaluate it at its earliest stage from the customers, health practitioners, employers, police, plaintiff lawyers, accountants, other insurers, etc.

Make decisions by considering all information, consulting resources, and pulling on expertise when required

Take action that is fair and reasonable from the perspective of the customer

Actively participate in coaching and training sessions, and collaborate with team members

Take an active role in creating an environment of continuous improvement, avoid waste work and highlight value work

Actively seek opportunities to challenge value demand

What you'll bring :

University degree / college diploma and CIP designation or working towards designation preferred

2+ years of Accident Benefits adjusting experience

Solid understanding of accident benefit legislation and claims management principles

Excellent customer service and communication skills

Demonstrate organizational skills for optimal file handling

Ability to adapt and work with various computer programs and software

Bilingualism is an asset

Eligibility to be licensed in NFLD, NB and PEI

What You’ll Get :

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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