Claims Advisor Commercial & Personal Auto

Gore Mutual; Cambridge; Hybrid; CAD 53,000 - 87,000; Full time

Job summary

Gore Mutual Insurance Company in Cambridge, Ontario, is seeking a Claims Advisor, Commercial and Personal Auto. You will manage auto claims end to end for Fleet and Garage policies, delivering superior service to customers and brokers in a hybrid work environment.

Reporting to the Team Leader, Auto Physical Damage, you will assess coverages, coordinate repairs, issue payments, and keep customers informed. Opportunity includes a base salary range CAD 52,500–86,500 yearly, with discretionary bonus

Qualifications

• Post secondary degree preferred.
• Experience handling Auto Claims and advising customers.
• Experience handling IRCA, Fleet and Garage auto claims preferred.
• Strong customer service and interpersonal skills.
• Previous telephone support experience.
• Proficient with Microsoft Office and related applications.

Responsibilities

• Handle auto claims, including Fleet and Garage, manage full end-to-end process for policyholders.
• Identify claims that fit criteria for referral to SIU and/or Subrogation teams.
• Make accurate detailed notes in claims system.
• Issue timely and accurate payments on claims.
• Provide timely responses to customer and broker enquiries throughout the process.
• Deliver exceptional customer service and maintain a positive customer experience.

Skills

Auto claims handling

Customer service

Telephone support

Interpersonal skills

Education

Post-secondary degree

Tools

Microsoft Office

Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company-and our industry-for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

As the Claims Advisor, Commercial and Personal Auto, you would be responsible for handling commercial and personal auto claims from end to end and owning the full process, with a specific focus on Fleet and Garage policies/policyholders. Your mission in this role is to provide superior customer and broker service while effectively managing claims costs. Reporting to the Team Leader, Auto Physical Damage, you would be part of a well-supported team that makes significant impacts to our business and the people you are helping on a daily basis.

Your Responsibilities will include:

• Handling of auto claims, including more complex exposures (Thefts, Unlisted Drivers, Fire, SIU, Coverage concerns, etc) - gathering all relevant information from the policy holder upon claims submission, facilitate repair or replace decisions, investigate liability, verify coverages against claim details and make coverage decisions, facilitate rentals as needed, settle total losses as needed. For this role, the above activities are focused on claims against Fleet and Garage policies.
• Identify claims that fit criteria for referral to SIU and/or Subrogation team
• Make accurate detailed notes on incoming information within our claims system
• Issuing timely and accurate payments on the claim
• Timely response to customer and broker enquiries throughout the claims process
• Provide exceptional customer service by actively working with and updating the customer while ensuring a positive customer experience.

What you need to succeed:

• Post secondary degree is preferred
• Prior experience handling Auto Claims, advising customers and working with brokers
• Prior experience handling IRCA, Fleet and Garage auto claims is preferred
• Strong customer service and interpersonal skills
• Previous telephone support experience
• Proficient with Microsoft Office and relevant computer applications

Please note that this role operates in a hybrid environment, with two days a week expected in our Cambridge office.

The expected base salary range for this position is $52,500 - $86,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us [[e-mail]] and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.