Claims Adjuster, Crime & Cyber Claims, Hybrid (Mississauga, ON)

SCM; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading claims adjusting firm in Mississauga is seeking a Claims Adjuster to investigate and settle claims related to crime and cyber insurance. The ideal candidate will have at least three years of relevant experience and excellent bilingual communication skills. This hybrid position offers a flexible benefits package and the opportunity to work with a well-respected team. Responsibilities include conducting investigations, managing client communication, and drafting reports.

Benefits

Compensated billable hours

Flexible benefits package

Support from experienced team

Qualifications

• Minimum three years of experience as a claims adjuster in relevant areas.
• Excellent written and spoken communication skills in French and English.
• Strong organizational skills for effective time and case management.

Responsibilities

• Conduct prompt and thorough investigations.
• Draft client reports and communicate effectively.
• Manage stakeholder expectations and negotiate settlements.

Skills

Claims adjusting experience

Excellent communication skills

Attention to detail

Analytical thinking

Knowledge of accounting principles

Proficiency in Excel and Word

Education

University degree in law, engineering, accounting

CIP or FCIP designation

Licensed claims adjuster

Job description

Company:

ClaimsPro LPClaims Adjuster, Crime & Cyber Claims, Hybrid (Mississauga, ON)

At BBCG Claim Services, an SCM company, the Claims Adjuster will be responsible for investigating and settling claims related to crime insurance, cyber insurance, professional liability insurance, and directors and officers liability insurance (D&O).

BBCG is Canada’s leading claims adjusting firm specializing in surety and crime insurance. With a strong reputation for successfully carrying out our mandates, our professionals are highly qualified and committed to continuing our tradition of delivering quality service.

One of BBCG’s greatest strengths is the ability to combine the diverse professional expertise of our team members to meet the expectations and requirements of our clients.

Why Join SCM?

• You will be compensated for your billable hours and benefit from a flexible benefits package tailored to your needs, including options for taxable and non-taxable health care spending;
• You will receive support from a local, experienced team and have access to centralized after-hours support;
• You’ll work with software designed by adjusters for adjusters, maintained and enhanced by our internal team of programmers and designers;
• Your continuing education expenses will be reimbursed.

Visit the SCM or BBCG website to learn more.

Responsibilities

• Conduct prompt and thorough investigations;
• Schedule and manage meetings with various stakeholders;
• Provide clients with regular updates on developments, coverage issues, and key elements of the assigned files;
• Draft client reports with recommendations, and explanatory letters to insureds and claimants;
• Deliver exceptional customer service by maintaining strong communication with all parties involved;
• Timely and accurately document all relevant developments, including facts and circumstances of the loss and coverage issues;
• Maintain a calendar to manage claim developments effectively;
• Represent clients in disputes and collaborate with professionals such as lawyers, notaries, engineers, architects, accountants, bankruptcy trustees, and others;
• Manage stakeholder expectations, negotiate settlements, and resolve claims in accordance with client instructions.

Education, Skills, and Experience Required

• Minimum three (3) years of experience as a claims adjuster in one or more of the following areas: crime insurance, cyber insurance, professional liability, and directors & officers (D&O) liability;
• University degree considered an asset (e.g., law, engineering, accounting), or an equivalent combination of education and relevant experience;
• Licensed claims adjuster or in the process of obtaining a license;
• CIP or FCIP designation considered an asset;
• Excellent written and spoken communication skills in both French and English;
• Strong oral and written communication abilities;
• Ability to perform and interpret advanced calculations, including comparative data analysis;
• Knowledge of accounting principles;
• Ability to adapt to different IT environments; advanced proficiency in Excel and Word is an asset;
• Strong attention to detail, investigative mindset, analytical thinking, and the ability to interpret complex legal documents;
• Strong organizational skills with the ability to prioritize daily tasks for effective time and case management;
• Ability to develop and maintain strong business relationships;
• Ability to work independently with minimal supervision;
• Willingness to travel.

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.