Claims Account Manager - Auto Supply Chain

Intact; Calgary; Hybrid; CAD 94,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Extra vacation days (up to 5) per year

Wellbeing and telemedicine benefits

Employee Share Purchase Plan (ESPP)

Pension plan

Job summary

Intact is seeking a Claims Account Manager for the Alberta Auto Supply Chain network, based in Calgary or Edmonton, with frequent regional travel.

You will lead day-to-day vendor relationships, set performance expectations, monitor results, and drive continuous improvement to enhance service quality and customer experience.

Qualifications

• Valid Alberta Driver’s License. Regional travel is required.
• Auto insurance experience is required; knowledge of body shop and appraisal environments is a strong asset.
• Strong performance management capability and comfort holding partners accountable to results.
• Proficiency with MS Office, especially PowerPoint, Excel, and Word.
• Excellent verbal/written communication and strong presentation skills.
• Analytical and problem-solving skills with a solution-oriented mindset.
• Accountability, goal orientation, and a proactive approach.
• Proven ability to manage multiple priorities in a timely manner.
• Superior collaboration and negotiation skills.

Responsibilities

• Lead day-to-day supply chain management for the Alberta Auto Rely Network, setting clear performance expectations and monitoring results.
• Drive continuous improvement and align processes with internal claims teams.
• Collaborate with Manager, Claims Network and Operations Teams to implement best practices and improve service quality.
• Support regional travel and operate from Calgary or Edmonton offices in a hybrid model.
• Establish performance expectations with vendors and ensure targets and service standards are met.
• Measure and report vendor performance using data analysis and presentations.
• Identify regional opportunities, risks, and challenges and recommend actions.
• Act as escalation point for capacity constraints, system issues, or service breakdowns.

Skills

Driver's license

Auto insurance exp

Performance management

MS Office

Communication skills

Analytical thinking

Accountability

Multi-priority management

Negotiation skills

Tools

PowerPoint

Excel

Word

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

94,200 - 115,200

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We are looking for a Claims Account Manager to join our Auto Supply Chain team!

As the operational link between our vendor partners and internal claims teams, you’ll lead day-to-day supply chain management for the Alberta Auto Rely Network—setting clear performance expectations, monitoring results, and driving continuous improvement. Working closely with the Manager, Claims Network and Operations Teams, you’ll help implement consistent processes and best practices that strengthen service quality, efficiency, and the customer experience.

This hybrid position is available in our Calgary or Edmonton offices. Please note that frequent regional travel is required.

What You’ll Do Here

• Vendor network leadership & performance management
• Influence and lead the vendor network in the region, supporting the Manager, Supply Chain, to optimize supply chain operations.
• Establish performance expectations with vendors and ensure targets, service standards, and outcomes are met.
• Measure, monitor, and communicate vendor performance using data analysis, reporting, and presentations.
• Review operational data to help identify regional opportunities, risks, and challenges—and recommend actions.
• Serve as a key escalation point for larger-scale concerns (capacity constraints, system issues, service breakdowns, etc.).
• Build and maintain respectful, collaborative relationships with vendors and service providers.
• Continuous improvement & operational excellence
• Partner with internal teams and supply chain vendors to build, pilot, and implement efficient and effective work processes using a solution-focused approach.
• Support the development and execution of network initiatives, workflows, and operational practices to achieve key business goals.
• Ensure effective implementation of and compliance with company policies, procedures, and network management processes.
• Balance quality of service with efficiency—driving continuous improvement across operations and practices.
• Approach challenges proactively: invite diverse perspectives, collaborate on solutions, and take ownership of decisions and outcomes.
• Customer experience, resilience & sustainability
• Collaborate with the network to improve customer experience and drive advocacy through best-in-class service.
• Support customer experience initiatives while ensuring vendors can meet capacity and service expectations.
• Contribute to natural-disaster readiness by helping prepare the supply chain response and acting when events occur.
• Support the transition to Net Zero and sustainability initiatives within the supply chain.

What You Bring To The Table

• Valid Alberta Driver’s License. Regional travel is required.
• Auto insurance experience is required; knowledge of body shop and appraisal environments is a strong asset.
• Strong performance management capability and comfort holding partners accountable to results.
• Proficiency with MS Office, especially PowerPoint, Excel, and Word.
• Excellent verbal/written communication and strong presentation skills.
• Analytical and problem-solving skills with a solution-oriented mindset.
• Accountability, goal orientation, and a proactive approach.
• Proven ability to manage multiple priorities in a timely manner.
• Superior collaboration and negotiation skills.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.