CIBC Jasper Alberta Client Service Representative

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading banking institution in Canada is seeking a Client Service Representative to enhance client experiences. You will engage clients to manage accounts, solve problems, and introduce them to banking technologies. The ideal candidate is fluent in English, goal-oriented, and passionate about building relationships. This role requires full-time on-site work across multiple banking centers.

Qualifications

• Fluency in English at an advanced level is required.
• Passionate about people and building relationships.
• Goal-oriented with a strong sense of accountability.

Responsibilities

• Help clients manage their accounts and products.
• Act as an owner by taking accountability for client issues.
• Introduce clients to mobile banking applications.

Skills

Client engagement

Problem solving

Leveraging technology

Job description

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed:

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Position Requirements:

• English Fluency Level required for position: Advanced

Job Requirements:

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

CIBC is an equal opportunity employer and is committed to creating a diverse and inclusive environment.