CI Project Manager: Lead Customer-Facing Improvements

Geekplus America Inc; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading robotics solutions provider is seeking a Continuous Improvement Project Manager in Toronto. This role involves managing system improvement requests, leading customer meetings, and coordinating internal resources to enhance customer satisfaction. Candidates should have a Bachelor's in a related field, 3+ years of project management experience, and proficiency in tools like Jira and MS Project. Bilingual in English and Mandarin is preferred.

Qualifications

• 3+ years of experience in customer-facing project management or service delivery roles.
• Experience in preparing quotations, proposals, or commercial offers in a B2B environment.
• Bilingual in English and Mandarin.

Responsibilities

• Act as the main customer-facing contact for system improvement requests and CI initiatives.
• Prepare, review, and deliver solutions and quotations for CI projects.
• Manage the full lifecycle of CI requests: intake, scoping, and execution.

Skills

Customer-facing project management

Strong interpersonal skills

Communication skills

Managing multiple customer projects

Technical improvements translation

Education

Bachelor's degree in computer science, engineering, or related field

Tools

Jira

MS Project

Job description

A leading robotics solutions provider is seeking a Continuous Improvement Project Manager in Toronto. This role involves managing system improvement requests, leading customer meetings, and coordinating internal resources to enhance customer satisfaction. Candidates should have a Bachelor's in a related field, 3+ years of project management experience, and proficiency in tools like Jira and MS Project. Bilingual in English and Mandarin is preferred.