Childcare Coordinator

Fernwood Neighbourhood Resource Group Society; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-focused non-profit organization in Victoria is seeking a Child Care Programs Coordinator to oversee the daily operations of child care programs, support staff, and foster positive connections with families. The ideal candidate will possess valid ECE certification and experience working with children aged 5-11, demonstrating a strong commitment to inclusivity and community betterment. This is a full-time, permanent position with a competitive wage and benefits.

Benefits

Compensation package with adjustments after collective agreement

Unionized workplace

Equitable hiring practices and diversity commitment

Qualifications

• Minimum 2 years working directly with children aged 5-11.
• Demonstrated experience supporting children with diverse needs.
• Familiarity with BC's Child Care Licensing Regulations.

Responsibilities

• Assist Childcare Managers overseeing daily operations.
• Build and maintain positive relationships with families.
• Coach and supervise Team Leads through weekly check-ins.

Skills

Strong strategic thinker

Excellent verbal and written communication

Self-motivated with strong problem-solving skills

Reliable and adaptable

Education

Valid ECE or Infant/Toddler Educator certification in BC

Special Needs Educator certification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Position Type: Permanent Full-time 40hrs / week

Base Wage: $23.00 ECE WE Top-Up ($6.00)

Location: Fernwood Neighbourhood House 1240 Gladstone Avenue Victoria BC

Hours: Monday-Friday. Scheduled shifts may fall between 7:15 am - 5:30 pm.

Reports to: Early Years Manager and OSC Manager

About Fernwood Neighbourhood House (FNH)

Fernwood Neighbourhood House (FNH) is a vibrant multi-service organization working on the unceded ləkʔəŋən (Lekwungen) lands in Victoria BC. Were dedicated to fostering an inclusive resilient and connected community by providing a wide range of programs for all ages from childcare and family support to food security initiatives intergenerational programs and community events that celebrate our diverse neighborhood. Our work prioritizes equity centers the voices of marginalized and racialized people and aims to create a welcoming environment for everyone who calls Fernwood home.

Position Overview

The Child Care Programs Coordinator is responsible for the day-to-day front-line operations of our Fernwood Neighbourhood House & upcoming Vic High coordinator works closely with the front-line staff to ensure that program delivery is holistic and aligned with the organizations values and the Early Learning Framework. This includes program and curriculum planning communicating and working effectively with staff families and children connecting with the community mentoring students recording appropriate documentation maintaining current files developing a strong team and providing leadership in keeping with the philosophy of Fernwood NH Child Care Programs. This position works collaboratively to ensure that the programs meet licensing requirements.

As we set out to find the ideal candidate a fundamental aspect we greatly value is a sincere connection with our family-centered approach. This individual would also encompass a profound passion for creating inclusive child care spaces and emergent curriculum. Furthermore qualities of patience genuine enthusiasm and a collaborative team spirit are not just qualities we seek but integral traits that lay the foundation for success in this position.

Responsibilities

Program & Compliance Management

• Assist Childcare Managers overseeing daily operations of Fernwood NHs licensed Child Care programs in partnership with Team Leads.
• Ensure all activities reflect our values (diversity inclusion justice decolonization equity).
• Manage supplies by sending inventory to managers for approval and confirming frontline staff have necessary resources.
• Coordinate with the Childcare team on family communications for:
• Wait-pool inquiries (escalate to Administrative Assistant)
• Registration forms (forward to Childcare Managers & Administrative Assistant)
• Subsidy applications and invoicing (direct inquiries to Administrative Assistant)
• Provide accurate staffing data to the Childcare Managers for billing and for partnerships with Supported Child Development & Aboriginal Supported Child Development programs.
• Maintain VIHA licensing compliance (staffing reporting documentation).
• Support the Childcare Managers in developing care plans for children needing extra assistance.
• Collaborate with the Childcare Managers on staff training program growth and change initiatives.

Parental & Community Relations

• Build and maintain positive relationships with families and with the broader child care community.
• Communicate promptly and professionally about staffing daily updates supports for children and behavioral concerns (escalate violent or care-planabsent issues to the Managers).

People Management

• Coach and supervise Team Leads through weekly check-ins; assist the Childcare Managers with monthlystaff meetings.
• Partner with the OSC Manager and Early Years Manager on recruitment onboarding retention and professional development for school-age and early years child care staff.
• Advise on conflict resolution performance feedback and ensure staff follow appropriate guidance strategies.
• Maintain up-to-date staff and child records (including certifications).
• Provide front-line and inclusion coverage as needed; collaborate with Early Years coordinators to meet ratiosescalating administrative capacity concerns to the childcare Managers.

Qualifications

• Valid ECE or Infant / Toddler Educator (ITE) certification in BC
• Special Needs Educator (SNE) certification is an asset
• Minimum 2 years working directly with children aged 5-11
• Demonstrated experience supporting children with diverse needs and risk factors
• Familiarity with BCs Community Care and Assisted Living Act Child Care Licensing Regulations and Operating Funding guidelines
• Experience coaching delegating and resolving conflicts in a team environment
• Comfortable using Microsoft Office (Word Excel Outlook) and scheduling or database tools
• Knowledge of workplace health and safety standards and the ability to follow protocols

Skills

• Strong strategic thinker with the ability to plan prioritize organize and execute in a busy non-profit setting
• Proven ability to take ownership of program goals identify training needs and seek external support when required
• Excellent verbal and written communication skills; able to build trust across diverse cultures and life experiences
• High level of discretion and understanding of confidentiality requirements
• Self-motivated with strong problem-solving skills and the capacity to work independently
• Reliable adaptable and committed to achieving high-quality outcomes for children and families

Working Conditions

You’ll work in a diverse fast-paced environment that demands clear respectful communication and a willingness to listen with curiosity.

Shared spaces and furniture require occasional physical effort including lifting items up to 50 lbs (chairs tables mats etc.).

The centre can be busy and noisy reflecting its role as a vibrant community hub.

As a public facility you may encounter individuals or families in crisis; you’ll follow established protocols and safety procedures when providing support or interventions.

Unionized Position

Fernwood Neighbourhood House is a unionized workplace and this position is part of the BC General Employees Union (BCGEU) bargaining unit. We are currently in the process of negotiating our first collective agreement. The compensation package for this role reflects current wages and benefits with adjustments anticipated once the collective agreement is finalized.

Please note that following the ratification of the collective agreement union dues will be deducted from employees pay in accordance with the terms outlined in the collective agreement and BCGEU policies.

Fernwood Neighbourhood House is committed to equitable hiring practices and values diversity. We strongly encourage applications from individuals with lived experiences of structural inequity including Black Indigenous People of Colour LGBTQ2IA individuals and those living with disabilities.