Child & Family Access Coordinator

Crossroads Children's Mental Health Centre; Ottawa; On-site; CAD 48,000 - 59,000; Full time

Benefits offered by this job

On-site parking

Paid time off

Pension plan

Job summary

Crossroads Children’s Mental Health Centre in Ottawa is seeking a thoughtful, organized Child & Family Access Coordinator to be the first point of contact for families and community partners seeking support.

You will manage reception, family navigation, scheduling and orientations, and handle day-to-day administrative tasks to ensure a welcoming, privacy‑aware client experience and timely access to services.

Hours are 37.5 per week, in person, with competitive compensation and pension benefits.

Qualifications

• Post-secondary education in office administration, health administration, social services or related field.
• Experience in administrative, reception, customer service, healthcare, community services, or social services environment.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling confidential information with professionalism and discretion.
• Strong computer skills, including Microsoft 365 applications.
• Experience with electronic records systems is considered an asset.

Responsibilities

• Welcome clients, families, visitors, and community partners.
• Answer direct incoming phone calls, emails, and inquiries.
• Provide information about available services and pathways to care.
• Support families in navigating available mental health services and programs.
• Contact families regarding referrals and communicate with referral sources as needed.
• Coordinate caregiver orientations for clinical and intensive services.
• Manage registrations, reminders, attendance tracking, and follow-up communications.
• Schedule appointments and service sessions using approved systems.
• Arrange interpreter services when required.
• Maintain accurate scheduling and communication records.
• Receive, scan, upload, and route documentation and correspondence.
• Support privacy-compliant handling of client information and records.
• Coordinate mail, deliveries, office access tools, and reception operations.
• Assist with routine administrative and facilities-related duties.
• Support secure handling of documentation and records as directed.

Skills

Interpersonal communication

Organizational skills

Multitasking

Confidentiality

Microsoft 365

Electronic records systems

Education

Post-secondary education in office administration or related field

Tools

Microsoft 365

Electronic records systems

Job description

Child & Family Access Coordinator

Crossroads Children’s Mental Health Centre

Location: Ottawa, Ontario

Position Type: Full-Time, Permanent

Make a Difference for Children, Youth, and Families

At CROSSROADS CHILDREN’S MENTAL HEALTH CENTRE, we help children, youth, and families access timely mental health services and supports. We are seeking a highly organized, welcoming, and compassionate Child & Family Access Coordinator to serve as the first point of contact for families and community partners seeking support.

This position plays a vital role in creating a positive client experience through reception services, family navigation, appointment coordination, orientation support, and day-to-day administrative operations.

What You’ll Do

Reception & Family Support

• Welcome clients, families, visitors, and community partners.
• Answer direct incoming phone calls, emails, and inquiries.
• Provide information about available services and pathways to care.
• Support families in navigating available mental health services and programs.
• Contact families regarding referrals and communicate with referral sources as needed.

Scheduling & Program Coordination

• Coordinate caregiver orientations for clinical and intensive services.
• Manage registrations, reminders, attendance tracking, and follow‑up communications.
• Schedule appointments and service sessions using approved systems.
• Arrange interpreter services when required.
• Maintain accurate scheduling and communication records;

Administrative & Office Operations

• Receive, scan, upload, and route documentation and correspondence.
• Support privacy‑compliant handling of client information and records.
• Coordinate mail, deliveries, office access tools, and reception operations.
• Assist with routine administrative and facilities‑related duties.
• Support secure handling of documentation and records as directed.

What We’re Looking For

Qualifications

• Post-secondary education in office administration, business administration, health administration, social services, or a related field, or an equivalent combination of education and experience.
• Experience in an administrative, reception, customer service, healthcare, community services, or social services environment.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience handling confidential information with professionalism and discretion.
• Strong computer skills, including Microsoft 365 applications.
• Experience with electronic records systems is considered an asset.

Preferred Attributes

• Friendly, empathetic, and client‑focused approach.
• Ability to work independently and collaboratively.
• Commitment to diversity, inclusion, and culturally responsive service delivery.
• Proven ability to build positive relationships with families, staff, and community partners.
• Successful candidates will be required to complete a satisfactory Vulnerable Sector Check as a condition of employment.

Why Join Crossroads?

• Meaningful work that directly supports children, youth, and families.
• Collaborative and supportive team environment.
• Opportunities for professional growth and learning.
• Competitive compensation and benefits including pension package.
• A chance to make a lasting impact in your community.

Working at Crossroads

The Child & Family Access Coordinator works closely with families, clinical staff, supervisors, community partners, and administrative teams. This role does not make clinical decisions but plays an essential role in ensuring families receive timely information, support, and access to services.

Hours of work: 37.5 hours per week in person Monday to Friday.

Salary Range: $47,771 to $59, 213 commensurate with experience.

Application Information

Crossroads Children's Mental Health Centre is an equal opportunity employer committed to building an inclusive workforce that reflects the diverse communities we serve. We welcome applications from Indigenous Peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and individuals from other equity-deserving groups. Accommodations are available throughout the recruitment process upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $47,771.00-$59,213.00 per year

Benefits:

• On-site parking
• Paid time off

Work Location: In person