Chief Operating Officer - Payment Tech

NPAworldwide; Toronto; Hybrid; CAD 276,000 - 485,000; Full time

Job summary

A global technology firm is seeking a Chief Operating Officer (COO) who will lead operations across North America and beyond. This role offers a unique succession path to the President’s chair, with a competitive compensation package and a culture of agility and entrepreneurship. Ideal candidates will have a strong background in operations, an MBA, and excellent leadership skills. Unlimited vacation and a discretionary bonus are among the perks.

Benefits

Unlimited vacation

Discretionary bonus tied to performance

Qualifications

• Proven senior operations leadership, ideally as COO or equivalent.
• Strong knowledge of global operations, particularly in North America and China.
• Expertise in deployment, Salesforce, and training development.

Responsibilities

• Lead and optimize operations across multiple countries.
• Oversee successful deployment of products with customer satisfaction.
• Manage Salesforce operations to boost sales growth.
• Build and roll out training programs.
• Ensure compliance and cost-effective import/export strategies.
• Partner with leadership on growth strategies.

Skills

Operations leadership

International operations knowledge

Salesforce expertise

Strategic planning

Interpersonal skills

Communication skills

Education

Bachelor’s degree

MBA / advanced degree

Tools

Salesforce

Job description

Overview

Toronto / Mississauga HQ (Partially remote). Global Operations. 300–350K All-In Compensation.

Are you a rising operations leader who wants to be groomed into the President’s chair? This is a rare opportunity to step into a COO role with a global payments technology company (~$55M revenue, 350+ employees worldwide) and build the foundation to one day run the business.

Role type: Chief Operating Officer (COO)

Why This Role?

• Succession Path: Customers are asking “Who’s next?” - this is your chance to be the clear answer.
• Global Exposure: Canada HQ + operations in USA, Mexico, and China.
• Compensation Upside: $200K base + $100–150K+ discretionary bonus tied to company + personal OKRs. High performers out-earn.
• Culture & Benefits: Entrepreneur-led, agile environment. Unlimited vacation (contracted 15 days).

Key Responsibilities

• Operations Management: Lead and optimize operations across USA, Mexico, Canada, China, and beyond.
• Deployment & Integration: Oversee successful deployment of products / services with seamless execution and customer satisfaction.
• Salesforce Administration: Manage Salesforce operations to strengthen CRM and support sales growth.
• Training & Development: Build and roll out training programs that sharpen performance, technical skills, and knowledge.
• Tariff Management: Ensure compliance and cost-effective strategies for international import / export.
• Strategic Planning: Partner with leadership to design and deliver long-term growth strategies.
• Performance Monitoring: Track KPIs, identify improvement areas, and optimize productivity / efficiency.
• Cross-Functional Leadership: Collaborate with department heads to streamline processes and drive cohesive execution.

Qualifications

• COO, MBA, chief operating officer
• Proven senior operations leadership - ideally COO or equivalent.
• Strong international operations knowledge, especially across USA, Mexico, Canada, and China.
• Expertise in deployment, integration, Salesforce, and training development.
• Solid understanding of tariffs, trade compliance, and global supply chain.
• Strategic thinker and problem solver; confident decision-maker.
• Exceptional leadership and interpersonal skills - assertive but not arrogant.
• Excellent communication (written and verbal).
• Bachelor’s degree required; MBA / advanced degree preferred.