Chief Operating Officer

RM Staffing B.V.; Saint John; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A staffing and recruitment agency is seeking a Chief Operating Officer (COO) to oversee day-to-day operations and drive strategic initiatives. The ideal candidate should have over 4 years of leadership experience, a proven track record in operational efficiency, and hold a Bachelor's Degree in Business Administration. This role offers flexibility in working arrangements and the chance to influence company strategy significantly.

Benefits

Remote working options

Collaborative culture focused on innovation

Opportunity for strategic impact

Qualifications

• Minimum of 4+ years of progressive leadership experience.
• Proven track record in scaling operations and driving efficiency.
• Expert knowledge of process improvement methodologies.

Responsibilities

• Oversee day-to-day operations across critical departments.
• Implement strategy as outlined by the CEO.
• Collaborate with the CFO on budget management.

Skills

Leadership

Operational expertise

Process improvement knowledge

Education

Bachelor’s Degree in Business Administration

Job description

Chief Operating Officer (COO)

Position Overview

We are seeking a Chief Operating Officer (COO) to oversee day‑to‑day administrative and operational functions of the business. Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high‑performance culture across all departments.

Key Responsibilities

Operational Leadership & Management

• Oversee Daily Operations: Direct and control all day‑to‑day activities across critical departments, including Operations, HR, IT, and other core business functions.
• Process Optimization: Design, implement, and continuously monitor standardized procedures and workflows to maximize efficiency and productivity across the organization.
• Risk Management: Identify, evaluate, and mitigate key operational risks to ensure compliance, business continuity, and organizational stability.

Strategic Planning & Execution

• Strategy Implementation: Translate the CEO's long‑term vision and strategic goals into clear, actionable operational plans and departmental targets.
• Performance Monitoring: Establish, track, and analyze key performance indicators (KPIs) and metrics, reporting performance insights to the CEO and recommending corrective actions.
• Growth & Scalability: Lead initiatives that build the necessary infrastructure, technology, and organizational structure to support sustainable company growth.

Financial & Resource Stewardship

• Budget Oversight: Collaborate with the CFO to manage the company's operating budget, controlling expenses and identifying opportunities to improve cost efficiency and profit margins.
• Resource Allocation: Manage and allocate internal resources (personnel, technology, and capital) effectively to ensure all strategic projects and operations are fully supported.

Talent & Culture Development

• Leadership Mentorship: Mentor and guide department heads and the senior leadership team, fostering a culture of accountability and continuous professional development.
• Culture Champion: Act as a champion for the company's core values, ensuring the internal culture supports high performance and drives overall employee engagement and retention.

Required Skills & Qualifications

Experience & Executive Skills

• Experience: Minimum of 4+ years of progressive leadership experience.
• Operational Expertise: Proven track record in scaling operations, driving organizational efficiency, and managing complex cross‑departmental functions.
• Leadership: Demonstrated ability to mentor senior management, lead large teams, and foster a culture of accountability and high performance.
• Process Knowledge: Expert knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and strategic planning frameworks.

Education & Certification

• Education: Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Relevant Certifications: Certifications in Executive Leadership, Strategic Management, or Process Improvement (e.g., Lean Six Sigma Black Belt) are highly beneficial.

What We Offer

• Strategic Impact: Opportunity to directly influence and execute the company’s core business strategy alongside the CEO and Board.
• Executive Leadership: The chance to lead and mentor a high‑caliber team across all major operational units.
• Collaborative Culture: A collaborative team culture focused on innovation and learning.
• Flexibility: Remote working options.