Chief of Staff

Trulioo; Vancouver; On-site; CAD 125,000 - 180,000; Full time

Benefits offered by this job

Comprehensive Benefits

Hybrid Work Environment

Wellness Program

ERGs

Job summary

Trulioo, a Vancouver-based global leader in digital identity verification, invites a Chief of Staff to join as a critical advisor to the CEO. You will drive strategic alignment, operational execution, and cross-functional collaboration across the executive team.

You will champion AI-enabled efficiency, oversee OKR governance, and help scale leadership capabilities while maintaining discretion and strategic judgment in a fast-paced SaaS environment.

Qualifications

• Experience supporting C-suite executives or founders in a Chief of Staff, Business Manager, or Strategic Advisor role.
• Strong strategic thinking and problem-solving abilities across complex organizations.
• Exceptional written and verbal communication with high-impact executive communications.
• Highly organized, detail-oriented, able to manage multiple initiatives with tight deadlines.
• Comfort working in fast-paced tech or SaaS environments and collaborating cross-functionally.

Responsibilities

• Set the operating rhythm for executive leadership, including meetings, reviews, boards, and offsites.
• Own the OKR process end-to-end and provide honest leadership readouts.
• Prepare materials and briefings for CEO-facing meetings and external engagements.
• Lead cross-functional initiatives, including AI tool pilots and process improvements.
• Shape communications for town halls, updates, and leadership messaging.
• Act as a trusted thought partner to the CEO for prioritization and decision-making.

Skills

Executive ops

C-level support

Strategic thinking

Communication

Project management

Job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

The Chief of Staff at Trulioo is a critical leadership role that drives strategic alignment, operational execution, and organizational effectiveness at the highest levels of the company. Acting as a trusted advisor and right-hand to the CEO, you will ensure that executive priorities are translated into action, internal processes are optimized, and cross-functional collaboration is seamless.

You will work closely with the CEO and the executive team, serving as a thought partner, problem-solver, and operational lead across a wide array of strategic initiatives. This role requires exceptional judgment, discretion, communication, and project management capabilities. The ideal candidate brings a blend of strategic thinking, execution excellence, and operational rigor, paired with the humility and flexibility to operate both behind the scenes and in leadership settings.

A defining part of this role is AI fluency: you will be the executive team’s go‑to person for identifying where AI tools can remove friction, accelerate decisions, and free up leadership time and you’ll model that adoption yourself before asking others to follow.

This is a full‑time position available on either a permanent or fixed‑term basis, with a preference for a permanent hire. Remote work may be considered for the right candidate

What You’ll Be Doing:

• Set and sustain the operating rhythm. Own executive meetings, business reviews, board meetings, and offsites, including agendas, pre‑reads, decisions, and follow‑through. Ensure everyone leaves clear on what was decided and who owns it.

• Run the goal‑setting system. Own the OKR process end‑to‑end, and give the CEO and leadership team an honest read on where the business actually stands.

• Prepare the CEO for high‑stakes moments. Build board materials, executive presentations, and briefings for critical internal and external meetings.

• Lead what nobody owns. Find the gaps, lead the cross‑functional initiatives that fill them, then hand them off cleanly. Expect two or three running at a time, including initiatives to identify, pilot, and roll out AI tools that streamline internal processes across teams.

• Extend the CEO’s reach. Shape communications for town halls, company updates, and speaking engagements. Stand in for the CEO where appropriate, knowing what to decide and what to bring back.

• Be a candid thought partner. Help the CEO prioritize and pressure‑test decisions.

• Champion AI adoption across the executive team. Act as the internal evangelist and coach for practical AI use, identifying high‑value use cases, vetting new tools, running lightweight trainings, and helping executives build AI‑augmented habits into their own workflows.

What You’ll Bring:

• 5+ years of experience in executive operations, management consulting, corporate strategy, project management, or business operations, preferably within a fast‑paced tech or SaaS environment.

• Proven experience supporting C‑level executives or founders in a Chief of Staff, Business Manager, or Strategic Advisor role.

• Strong strategic thinking and problem‑solving capabilities, with the ability to connect the dots and drive clarity across complexity.

• Exceptional written and verbal communication skills, with the ability to craft high‑impact executive communications.

• Highly organized, detail‑oriented, and able to manage multiple initiatives simultaneously under tight deadlines.

• High EQ and interpersonal intelligence - able to influence, mediate, and build trust across all levels of the organization.

• Absolute discretion and professionalism in handling sensitive and confidential information.

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here’s what you can expect throughout the interview process:

• Recruiter Interview: 30‑minutes

• Hiring Manager Interview: 45‑minutes

• Follow‑Up Interview: 60‑Minutes

• Leadership Interview: 30‑minutes

• Final Interview: 60‑minutes

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world‑class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified.

We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time‑to‑time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.