Chief Hotel Officer

Murphy Hospitality Group

Charlottetown

On-site

CAD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Competitive Annual Salary

Sr. Leadership Bonus Program

Monthly Cell Phone Allowance

Company Matching Registered Retirement

Health, Vision and Dental benefits

Executive Wellness Benefit

Professional development opportunities

MHG wellness and fitness programs

MHG Team Card - discounts to local sh\

Job summary

Murphy Hospitality Group (MHG) seeks a Chief Hotel Officer to guide the Hotel Division's performance across four boutique properties on PEI, including Great George and The Loyalist. You will lead managers, shape strategy, ensure service excellence, and drive financial results.

Reporting to the CEO, you will mentor teams, oversee staffing and budgets, and embed MHG’s values across locations while pursuing continuous improvement and guest satisfaction.

Qualifications

Bachelor’s degree in business management, hospitality or a diploma in hospitality/tourism management.
5+ years experience in Hotel Management at the General Manager level or above.
Demonstrated experience managing boutique properties; Sales & Marketing experience in accommodations; financial budgeting experience; valid driver's license and ability to travel across PEI.

Responsibilities

Lead across all hotel properties to drive performance and guest experiences.
Provide guidance and direction to hotel teams, championing culture and values.
Identify strategic opportunities for each property and implement programs.
Conduct regular property visits and guest experience analysis to ensure service excellence.
Communicate property goals and ensure alignment across management teams.
Oversee staffing, training, and succession planning for front-line and management teams.
Collaborate with General Managers on employee relations and development.
Contribute to budgeting and financial planning for each property as a Senior Leader.
Participate in Senior Leadership Team meetings and annual planning.

Skills

Interpersonal savvy

Customer focus

Priority setting

Planning & organizing

Commitment

Business acumen

Problem solving

Education

Bachelor’s degree in business management or hospitality

Diploma in hospitality/tourism management

Job description

At Murphy Hospitality Group (MHG), we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, professional development and advancement opportunities. At MHG, it’s all about the people!

MHG Hotel Division

The MHG Hotel Division currently operates four boutique hotel properties on PEI including the award-winning Mysa Nordic Spa in St. Peters Bay, the 5-Star Great George Hotel and The Hotel on Pownal in downtown Charlottetown, and The Loyalist Country Inn in Summerside.

Chief Hotel Officer

Reporting to the CEO, the Chief Hotel Officer (CHO) is a key member of the MHG Senior Leadership Team, responsible for overseeing the overall performance, operations, and strategic direction of the Hotel Division.

This role provides leadership to the management teams across all hotel properties, driving operational excellence, financial performance, and the consistent delivery of the world-class guest experiences our properties are known for. The CHO will lead, coach, and mentor leaders across the division, fostering a culture grounded in collaboration, accountability, and continuous improvement.

The ideal candidate is a proven hospitality leader with a genuine passion for the industry and a strong ability to champion and embed MHG’s core values across all locations. This is a unique opportunity to bring fresh perspective, innovative ideas, and strategic insight to an already high-performing team.

As Chief Hotel Officer, You Will

Partner with hotel property leaders to drive strong performance across all areas of operations
Provide clear guidance, support, and direction to hotel teams, championing MHG’s culture and core values
Identify and evaluate strategic opportunities for each property, including the development and implementation of programs that support company and hotel goals
Conduct regular property visits and guest experience analysis to ensure alignment with service excellence and brand standards
Communicate property-specific goals and objectives, ensuring alignment and accountability across management teams
Collaborate with hotel leaders to review, enhance, and evolve training programs and succession plans for front-line team members
Address employee relations with professionalism and consistency in partnership with General Managers
Support the ongoing professional development of both management and front-line teams
Provide oversight and direction on staffing and labour management, ensuring alignment with company policies and operational needs
Review and approve annual business plans and financial budgets for each hotel property
Actively contribute as a member of the Senior Leadership Team, participating in company meetings, training sessions, conferences, and annual planning activities

Who You Are

Interpersonal Savvy - relates well to all kinds of people, builds great rapport and relationships
Customer Focus - dedicated to meeting the expectations of internal and external clients
Priority Setting - Creates clarity / focus, eliminates roadblocks, spends time on what’s most important
Planning and Organizing - Sees things through to completion, can marshal resources to get things done
High level of commitment and situational awareness
Exceptional business and financial acumen
Proven problem solver who can think, learn and adapt on the fly

What You Bring

Bachelor’s degree in business management, hospitality or a diploma in hospitality/tourism management
5+ years experience in Hotel Management at the General Manager level or above
Demonstrated experience managing boutique style properties will be considered an asset
Previous Sales & Marketing experience in the accommodations industry
Ability to analyze financial data in order to make strategic decisions, previous accounting or financial budgeting experience is required
Must have a valid drivers license and ability to travel across multiple locations (on PEI)

What We Offer