Chat Specialist, Contact Centre - Remote - Bilingual

Canadian Imperial Bank of Commerce; Quebec; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading banking institution in Quebec is seeking a client support specialist to provide exceptional service through written communication. Candidates should be fluent in both French and English, possess strong client service skills, and be able to manage real-time chats effectively. The role offers a competitive salary, comprehensive benefits, and a flexible work environment that prioritizes employee wellbeing.

Benefits

Competitive salary

Comprehensive benefits program

Flexibility for remote work

Career advancement opportunities

Wellbeing support

Qualifications

• Minimum typing speed of 50 WPM.
• Strong client service skills with a focus on meaningful interactions.
• Ability to engage with clients empathetically and respect diverse perspectives.

Responsibilities

• Provide exceptional client support via written communication.
• Engage with clients to solve problems and take accountability for their issues.
• Manage multiple real-time chats simultaneously to address client concerns.

Skills

Client service skills

Professional writing skills

Ability to engage empathetically

Goal-oriented mindset

Fluency in French and English

Job description

Employer Industry: Banking

Why consider this job opportunity

• Competitive salary with incentive pay and banking benefits
• Opportunity for career advancement and personal growth through initiatives like Purpose Day
• Flexible remote work environment with occasional on-site requirements
• Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
• Supportive and inclusive workplace culture that values trust, teamwork, and accountability
• Wellbeing support and a vacation offering to promote work-life balance

What to Expect (Job Responsibilities)

• Provide exceptional client support via written communication, helping clients manage their accounts and products
• Engage with clients to solve problems and take accountability for their issues
• Manage multiple real-time chats simultaneously to address client concerns
• Demonstrate strong professional writing skills while interacting with clients
• Connect clients with appropriate CIBC contacts to enable their financial success

What is Required (Qualifications)

• Minimum typing speed of 50 WPM
• Fluency in both French and English to support business operations outside of Québec, Canada
• Strong client service skills with a focus on meaningful interactions
• Ability to engage with clients empathetically and respect diverse perspectives
• Goal-oriented mindset, motivated to achieve personal and team objectives

How to Stand Out (Preferred Qualifications)

• Experience in a client-facing role within the banking or financial services industry
• Familiarity with online and mobile banking platforms
• Ability to multitask effectively in a fast-paced environment

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