Charter Specialist / Scheduler

5110 - Southland Transportation LTD; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A transportation services company in Calgary is seeking a Charter Specialist / Scheduler. You will provide charter support, ensuring effective communication with customers and drivers while maintaining high service levels. The role demands multitasking and familiarity with local regulations and geography. This is a permanent full-time position, requiring availability for on-call duties during evenings and weekends.

Qualifications

• Knowledge of Highway Traffic Acts and Regulations.
• Ability to handle a high-volume of workloads.
• Effective communication with drivers, clients, and internal partners.

Responsibilities

• Answer phone calls, return messages, and handle inquiries.
• Respond to emails and requests in a timely manner.
• Assist charter drivers with questions regarding pick-up and drop-off locations.
• Prepare charter waybills promptly for clients.
• Attend regular charter meetings.
• Be available for rotational on-call during evenings, weekends, and holidays.

Skills

Multitasking

Communication skills

Confidentiality

Map reading ability

Microsoft Office proficiency

Job description

Job Description

Charter Specialist / Scheduler

SOUTHLAND is currently seeking a charter administration support professional to join our team in Calgary. This role is responsible for addressing the needs of charter customers and delivering exceptional customer service.

Principal Duties and Responsibilities

• Answer phone calls, return messages, and handle inquiries
• Respond to emails and requests in a timely manner
• Assist charter drivers with questions regarding pick-up and drop-off locations
• Prepare charter waybills promptly for clients
• Attend regular charter meetings
• Be available for rotational on-call - weeknights, weekends, and holidays

Knowledge and Skills Required

• Knowledge of Highway Traffic Acts and Regulations
• Multitasking and ability to handle high-volume of workloads
• Map reading ability with knowledge of the city, specifically road systems and attractions in the Calgary area
• Maintain a high degree of confidentiality and professional conduct within a high-volume environment
• Ability to communicate effectively with drivers, clients, and internal partners
• Proficiency in Microsoft Office

Working Conditions

This is a permanent, full-time position working Monday through Friday from 8 : 00 am to 5 : 00 pm. Availability for rotational on-call is required including evenings, weekends, and holidays.