Charter Specialist / Scheduler

Southland Transportation; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A transportation company in Calgary is seeking a Charter Specialist / Scheduler to support charter administration, address customer needs, and ensure excellent service. Candidates should have knowledge of traffic regulations, multitasking abilities, and effective communication skills. This permanent position requires availability for rotational on-call, including evenings and weekends.

Qualifications

• Ability to handle a high volume of workloads.
• Maintain professional conduct in a fast-paced environment.
• Excellent communication skills with drivers and clients.

Responsibilities

• Answer phone calls and handle inquiries.
• Respond to emails and requests in a timely manner.
• Assist charter drivers with questions.
• Prepare charter waybills promptly for clients.
• Attend regular charter meetings.
• Be available for on-call duties.

Skills

Knowledge of Highway Traffic Acts and Regulations

Multitasking

Map reading ability

Confidentiality

Effective communication

Proficiency in Microsoft Office

Job description

Job Description

Charter Specialist / Scheduler

SOUTHLAND is currently seeking a charter administration support professional to join our team in Calgary. This role is responsible for addressing the needs of charter customers and delivering exceptional customer service.

Principal Duties and Responsibilities

• Answer phone calls, return messages, and handle inquiries
• Respond to emails and requests in a timely manner
• Assist charter drivers with questions regarding pick-up and drop-off locations
• Prepare charter waybills promptly for clients
• Attend regular charter meetings
• Be available for rotational on-call - weeknights, weekends, and holidays

Knowledge and Skills Required

• Knowledge of Highway Traffic Acts and Regulations
• Multitasking and ability to handle high-volume of workloads
• Map reading ability with knowledge of the city, specifically road systems and attractions in the Calgary area
• Maintain a high degree of confidentiality and professional conduct within a high-volume environment
• Ability to communicate effectively with drivers, clients, and internal partners
• Proficiency in Microsoft Office

Working Conditions

This is a permanent, full-time position working Monday through Friday from 8 : 00 am to 5 : 00 pm. Availability for rotational on-call is required including evenings, weekends, and holidays.