Channel Account Manager

Sage; Toronto; Hybrid; CAD 80,000 - 92,000; Full time

Benefits offered by this job

Health, dental, vision coverage

RRSP contribution match

Paid time off

Parental leave

Tuition reimbursement

Wellness rewards program

Career development resources

Job summary

Sage is seeking a Channel Account Manager to drive partner engagement across Canada, focusing on Sage 300 and Intacct partners. You will collaborate with Channel Executives, marketing, sales and partner teams to build a productive partner ecosystem.

The role is hybrid, requiring 3 days in the Toronto office. You will manage relationships, enable partners through training, identify pipeline opportunities, and help hit revenue targets while maintaining accurate CRM records.

Qualifications

• 2-5 years of experience in sales, channel sales, account management, business development, or partner management.
• Strong relationship-building and communication skills.
• Proficiency with CRM systems such as Salesforce.

Responsibilities

• Build and maintain strong relationships with channel partners.
• Conduct regular partner business reviews and check-ins.
• Serve as the primary point of contact for day-to-day partner needs.
• Support partners with navigating Sage programs, resources, and growth initiatives.
• Foster partner loyalty and engagement through proactive communication.

Skills

Relationship-building

Communication skills

Influence & collaboration

Prioritization

CRM proficiency (Salesforce)

Tools

Salesforce

Job description

As a Channel Account Manager, you will play a critical role in driving partner engagement, enablement, pipeline development, and revenue growth. Working closely with Channel Executives, marketing, sales, and partner organizations, you will help ensure our partners remain active, productive, and aligned with Sage’s strategic priorities. In this role, you will support and grow a portfolio of Value-Added Reseller (VAR) and partner relationships across Canada, with a primary focus on Sage 300 partners and the continued development of Intacct partners.

Success in this position will require building and maintaining strong, trusted relationships with channel partners while identifying opportunities to increase partner productivity, strengthen collaboration, and support long-term business growth.

This is a hybrid role that requires 3 days a week in the Toronto office.

Partner Relationship Management

• Build and maintain strong relationships with assigned channel partners.
• Conduct regular partner business reviews and check-ins.
• Serve as the primary point of contact for day-to-day partner needs.
• Support partners with navigating Sage programs, resources, and growth initiatives.
• Foster partner loyalty and engagement through proactive communication.

Partner Enablement & Growth

• Promote partner participation in training, certifications, and enablement programs.
• Identify opportunities to expand partner product knowledge and sales capabilities.
• Help drive adoption of Sage initiatives, campaigns, and strategic priorities.
• Support onboarding of new partners and partner team members.
• Encourage utilization of Sage tools, programs, and best practices.

Pipeline & Revenue Development

• Work with partners to identify, qualify, and progress sales opportunities.
• Assist partners in developing pipeline strategies and growth plans.
• Track partner-generated opportunities and collaborate on deal progression.
• Support monthly and quarterly business objectives related to partner-sourced pipeline and revenue.
• Identify cross-sell and upsell opportunities within partner territories.

Partner Performance & Insights

• Monitor partner activity, engagement, and revenue trends.
• Maintain accurate account plans, forecasts, and CRM records.
• Analyze partner performance metrics and recommend actions to improve results.
• Provide ongoing feedback and insights to Channel Executives regarding partner health and growth opportunities.

Collaboration & Team Support

• Partner closely with Channel Executives on strategic account planning.
• Collaborate with Marketing, Sales, Professional Services, Customer Success, and Product teams.
• Support partner events, webinars, regional programs, and customer engagements.
• Assist with execution of partner business plans and growth initiatives.

Qualifications Required

• 2-5 years of experience in sales, channel sales, account management, business development, or partner management.
• Strong relationship-building and communication skills.
• Demonstrated ability to influence and collaborate with external stakeholders.
• Experience managing multiple priorities in a fast-paced environment.
• Strong organizational and analytical skills.
• Proficiency with CRM systems such as Salesforce and sales productivity tools.

Preferred

• Experience working with software, technology, SaaS, ERP, or indirect sales channels.
• Understanding of value-added reseller (VAR) business models.
• Knowledge of ERP, accounting, or business management solutions.
• Experience supporting partner ecosystems or indirect sales organizations.

Plenty of perks

• 100% paid premiums for health, dental, and vision coverage.
• RRSP contribution match (100% up to 4%).
• 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program (annual fitness reimbursement).
• Library of on-demand career development options and ongoing training offerings.

Who is Sage: https://www.sage.com/en-us/company/about-sage/

Life at Sage: https://www.sage.com/en-us/company/careers/

Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

The compensation will be determined by location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.

For this role in this location, the target salary range for new hires is a base salary between C$80,000 and C$92,000. OTE (on-target earnings with commission) can equal up to C$153,333.

In addition to base salary, employees will participate in either a bonus plan based on company and individual performance or a role-based commission plan. Our talent acquisition team will provide eligible candidates with specific opportunities in our bonus or incentive programs. The listed range is just one component of Sage's total compensation package.

#LI-MB2

Sales

Canada

Toronto

Hybrid

Working at Sage means you’re supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business.

Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact.

Explore our culture and benefits: sage.com/careers/working-at-sage

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working.

Channel Account Manager

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.