Change Management Specialist

TEEMA; Winnipeg; Presencial; CAD 40 000 - 60 000; Tempo integral

Resumo da oferta

Encore seeks an AV Technician to set up and operate basic audiovisual systems in hotel and convention venues. You will work with events, ensuring customer satisfaction and proper equipment function.

The role requires basic AV knowledge, a license to drive, and the ability to lift up to 50 lbs; training is provided for certification within 180 days.

Qualificações

• Must have basic customer service or hospitality experience.
• Experience with AV equipment is preferred.
• Technical certification required or obtainable within 180 days.
• Driver's license may be required for vehicle operation.
• Able to lift 50 lbs and manage physical tasks.

Responsabilidades

• Set up and operate basic audiovisual systems in a hotel/convention environment.
• Ensure complete customer satisfaction and on-site support during events.
• Troubleshoot equipment and software issues and follow venue safety rules.
• Record and process orders and invoicing; coordinate with team and vendors.
• Maintain equipment inventory, prepare gear, and assist with load/unload.

Formação académica

High School Diploma

Associate degree preferred

Technical Level 3 Certification

1 year of customer service or hospitality experience

1 year of audio-visual experience or equivalent in educational environment

Valid driver’s license

Lift 50 lbs

Descrição da oferta de emprego

Key Job Responsibilities

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel or client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Follow all venue safety requirements and supplier protocols.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• Load, unload, or store gear and equipment, as needed.
• Preparing, labeling, and scanning equipment, as needed.

Job Qualifications

• High School Diploma required. Associate degree is preferred
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
• 1 year of customer service or hospitality experience is preferred
• 1 year of audio-visual experience or equivalent in educational environment is preferred
• A valid driver’s license is required for team members that may operate Company vehicles
• Additional DOT requirement may need to be met if applicable
• Must be able to lift 50 lbs.

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.