Change Management Coordinator

Alberta Health Services; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Edmonton is seeking a FAST Change Management Coordinator to improve referral workflows and data-sharing processes within the community. This role requires strong communication skills and three years of relevant healthcare experience. The successful candidate will work on-site and play a crucial part in facilitating change in a dynamic healthcare environment, ensuring effective quality care.

Qualifications

• Minimum of three years in progressively responsible roles within a healthcare-based organization.
• Previous experience with a community Electronic Medical Record (EMR).
• Ability to navigate and resolve challenging conversations.

Responsibilities

• Develop and maintain strong working relationships with internal and external partners.
• Support medical office staff in adopting and utilizing referral workflows.
• Facilitate the implementation of data-sharing processes between community offices and the FAST program.

Skills

Strong communication skills

Proficient in Microsoft Office (Excel)

Ability to travel within the designated region

Maintaining confidentiality of patient information

Education

Post-secondary diploma or certificate in health-related field

Job description

Your Opportunity

The FAST Change Management Coordinator (CMC) is a key role reporting directly to the FAST Unit Manager within Primary Care Alberta (PCA). This position develops and maintains strong working relationships with internal and external partners, including Senior Consultants, FAST Operations, and Primary and Specialty Care offices, to ensure effective and safe quality care. The CMC works within the community physician/specialist space, supporting medical office staff in adopting and utilizing referral workflows. Additionally, the role facilitates the implementation of data‑sharing processes between community offices and the FAST program. With a strong focus on the people side of change, the CMC helps integrate new practices related to referral management within the community setting. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

Description

The FAST Change Management Coordinator (CMC) is a key role reporting directly to the FAST Unit Manager within Primary Care Alberta (PCA). This position develops and maintains strong working relationships with internal and external partners, including Senior Consultants, FAST Operations, and Primary and Specialty Care offices, to ensure effective and safe quality care. The CMC works within the community physician/specialist space, supporting medical office staff in adopting and utilizing referral workflows. Additionally, the role facilitates the implementation of data‑sharing processes between community offices and the FAST program. With a strong focus on the people side of change, the CMC helps integrate new practices related to referral management within the community setting. Please note this position is for Primary Care Alberta (PCA).

Job Details

• Transition Company: Primary Care Alberta
• Classification: Coordinator
• Union: Exempt
• Unit and Program: Provincial Facilitated Access to Specialized Treatment - Edmonton Zone
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Temporary Employee Class: Temp F/T Benefits
• FTE: 1.00
• Posting End Date: 24-NOV-2025
• Date Available: 04-DEC-2025
• Temporary End Date: 02-DEC-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.02
• Maximum Salary: $41.71
• Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications

Post‑secondary diploma or certificate in health‑related field.

Additional Required Qualifications

A minimum of three years in progressively responsible roles within a healthcare‑based organization. Previous experience with a community Electronic Medical Record (EMR). Comfortable working independently and liaising between physician community offices and the FAST team. Ability to maintain confidentiality to deal with patient information. Ability and willingness to travel within the designated region to community clinics, physician offices and partner sites. Strong communication skills and ability to navigate and resolve challenging conversations. Proficient in the use of Microsoft Office especially Excel. This is a FULL‑TIME ON‑SITE position requiring in‑person collaboration.

Preferred Qualifications

Registered with relevant college & associations. Post‑secondary degree in relevant field. Previous change management & quality improvement experience & knowledge considered an asset (PROSCI, AIW). Strong communication skills. Connect Care knowledge & experience an asset. Display a teamwork approach, be self‑directed. Comfortable working independently to liaise between physician offices & FAST team. Adaptable to competing priorities, flexible around physician/specialist schedules & availability.