Change and Learning Specialist

Canadian Cancer Society; Ottawa; Hybrid; CAD 62,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Paid parental leave

Family sick time

Health insurance

Job summary

The Canadian Cancer Society is seeking a Change and Learning Specialist in a hybrid role across multiple Canadian offices. You will lead learning programs, develop training materials, and guide organizational changes to ensure adoption of digital transformations.

Reporting to the change management manager, you will work with project managers and stakeholders to design, deliver, and evaluate learning solutions that reinforce new skills and behaviors across the organization.

Qualifications

• 3+ years’ experience advising on change strategies on projects and strategic initiatives
• 3+ years’ experience in development and delivery of adult learning programs and employee training
• Experience with change management frameworks, practices, and tools
• Experience creating engaging communications and learning materials
• Bilingualism (French/English) preferred

Responsibilities

• Design, develop and implement learning programs
• Collaborate with stakeholders and conduct needs assessments to clarify objectives
• Design and deliver learning programs helping employees adopt changes
• Create training materials such as slide decks, facilitator guides, e-learning modules
• Validate content with subject-matter experts
• Develop assessment tools to measure learning effectiveness
• Support integration of new skills into day-to-day work
• Lead change-management activities for projects
• Facilitate workshops like vision setting and stakeholder assessments
• Develop change deliverables such as communications plans and analyses
• Define success metrics and track adoption across initiatives
• Develop audience-specific communications aligned with project objectives
• Foster collaboration and strong relationships across the organization
• Apply diverse change methodologies to fit initiatives
• Manage multiple projects with multiple work streams
• Support digital transformation changes as an asset

Skills

Adult learning theories

Change management

Stakeholder engagement

Training design

Communication skills

Education

University degree in Education, Communications, Psychology, Business, Organization Development

Tools

PowerPoint

e-learning modules

Job description

Job Title: Change and Learning Specialist

Vacancies: This posting is for (1) new role.

Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Montreal, QC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 4 ($62,000- $72,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer - and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

Reporting to the change management manager, this position will focus on change management processes and deliverables, including the development and delivery of training, with the goal of significantly increasing the likelihood of delivering intended benefits from organizational changes. The successful candidate will play a key role in ensuring that organizational changes, particularly digital transformation initiatives, are understood, supported, and successfully adopted.

They will develop and support the roll-out and administration of change and training strategies, plans, tools and processes, with the goal of building awareness and desire, improving knowledge and ability, and reinforcing changes. Working closely with project managers and stakeholders across the organization, they will guide teams through change with empathy and a human-centered approach.

What You’ll Be Doing

• Design, develop and implement learning programs
• Collaborate with stakeholders and conduct in-depth needs assessments to clarify learning objectives and outcomes.
• Design, develop and deliver learning programs that help employees adopt and adapt to changes in the organization.
• Design training materials such as slide decks, facilitator guides, e-learning modules, and quick-reference guides.
• Work with subject-matter experts to validate content and ensure accuracy.
• Develop assessment tools to evaluate the effectiveness of learning programs and continuously improve them.
• Support the integration of new skills into day-to-day work through reinforcement activities and post-training resources.
• Change management planning and delivery
• Lead and coordinate change-management activities for small-to-medium-sized projects, working closely with project managers throughout planning and delivery.
• Facilitate collaborative workshops such as vision setting, impact analysis, current/future state mapping, and stakeholder assessments.
• Develop and roll out key change deliverables (e.g., communication plans, training materials, impact assessments, stakeholder analyses).
• Define success metrics and measurable outcomes for the people side of change, tracking adoption and communicating status updates.
• Develop communications that are audience-specific, easy to understand, and aligned with project objectives.
• Stakeholder engagement and collaboration
• Build strong, trust-based relationships with project teams, leaders, and stakeholders across the organization to support effective and sustainable change adoption
• Guide individuals and teams through change with empathy and a human-centered approach, ensuring impacts are understood and support is tailored to stakeholder needs.
• Pull from multiple change methodologies to select the most effective approach for each initiative.
• Apply strong interpersonal and transferable skills to foster alignment, encourage collaboration, and create a supportive environment during periods of transformation.
• Other duties as assigned
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.

Qualifications

• University degree in Education, Communications, Psychology, Business, Organization Development or a related field.
• Working knowledge of principles and practices of adult learning theories, and training within a workplace environment.
• 3+ years’ experience advising on and helping to execute change strategies on both projects
• and strategic initiatives.
• 3+ years’ experience in successful development and delivery of adult learning programs and employee training.
• Knowledge and practical application of change management frameworks, practices, and tools,with the ability to tailor approaches to different initiatives.
• Experience developing clear, engaging communications and learning materials.
• Experience creating interactive and visual content to support change adoption and training.
• Experienced at working collaboratively with, and influencing, staff at all levels of the organization.
• Experience designing visually engaging PowerPoint decks.
• Proven ability to establish and maintain strong professional relationships with different personality types.
• Acute business acumen and understanding of organizational issues and challenges.
• Demonstrated ability to manage concurrent projects that are multidimensional and encompass multiple work streams/subject matter.
• Experience supporting digital transformation or technology-driven change is an asset.
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• Others may apply

What You Can Expect From Us

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates . In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process . We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate anonymized recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [e-mail] . For more information about our privacy practices, visit cancer.ca/privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy .