Certified Resident Services Attendant - Ontario

Verve Senior Living; Newmarket; On-site; CAD 25,000 - 33,000; Full time

Job summary

Verve Senior Living seeks Certified Resident Services Attendants to support seniors in a caring, safe environment. You will follow individualized care plans, work with the health and wellness team, and help residents lead as independently as possible.

The role emphasizes communication, empathy, and collaboration with colleagues, families, and medical staff, including adherence to safety and infection control protocols.

Qualifications

• Minimum of grade 12 education required.
• Has obtained certificate from an approved Health Care Aide or PSW program.
• Certified in Emergency First Aid and CPR.
• Previous experience as Health Care Aide/Resident Services Attendant working with seniors is an asset.
• Ability to communicate effectively in English (written and verbal).
• Ability to work with minimal supervision and to meet resident care needs.

Responsibilities

• Participates in and adheres to continuous quality improvement standards.
• Collaborates with the care team to provide feedback on care plans for residents based on their needs.
• Provides care to residents including cognitive, social, and emotional support according to their care plan.
• Supports residents’ optimal functioning in activities of daily living while respecting rights and choices.
• Performs nursing care procedures as per established policies and procedures.
• Observes and reports changes in residents’ condition and maintains health records in compliance with legislation.
• Completes documentation accurately and legibly.
• Assists in monitoring outcomes of interventions and offers suggestions for improvement.
• Provides ongoing support to co-workers and advocates for residents and families.
• Uses equipment and supplies safely and according to regulations.
• Keeps living spaces clean and safe and respects residents’ personal belongings.
• Serves beverages and meals as requested.
• Assists with housekeeping and laundry to ensure smooth residence operations.
• Follows infection control protocols and participates in safety programs.
• Maintains communication with residents, families, physicians, and other departments.

Skills

Effective communication

Teamwork

Problem-solving

English proficiency

Education

Grade 12

Health Care Aide certificate/PSW program

Job description

At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything they do, and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can thrive personally and professionally, we’d love to meet you!

ACCOUNTABILITY OBJECTIVE:

Are you passionate about making a difference in the lives of seniors? Our Certified Resident Services Attendants are critical to our communities by supporting people in doing the things that matter most to them while providing a comfortable, safe and nurturing environment. Under the direction of the Health & Wellness Manager, the Certified Resident Services Attendant position is focused on enriching residents lives by ensuring they can make their own choices and lead full lives as independently as they can. Delivers care based upon individual care plans, policies and procedures, and established standards of care and duties as instructed by the Health and Wellness Manager, or RPN in absence of the Health and Wellness Manager.

BACKGROUND/QUALIFICATIONS:

• Minimum of grade 12 education required.
• Has obtained certificate from an approved Health Care Aide or PSW program. Certified Resident Services Attendants will need to complete training related to the care they are providing.
• Certified in Emergency First Aid, and CPR is required.
• Previous experience as a Health Care Aide/Resident Services Attendant working with seniors is considered an asset.
• Ability to communicate effectively, both written and verbally, in the English language, nurturing excellent human relations with residents, families and other team members.
• Ability to work with minimal supervision and to evaluate and meet resident care needs, demonstrating initiative and problem-solving skills.
• Dependable, responsible and an ability to work well with others in a team environment and independently. Demonstrates a positive attitude necessary to meet the goals and standards of the residence.
• A resident-oriented individual, whose visions and values align with those of the residence.

KEY RESPONSIBILITIES:

• Participates in and adheres to continuous quality improvement standards.
• Collaborates with the care team to provide feedback on care plans for the residents based on their physical, emotional, social and safety needs.
• Provides care to the residents including cognitive, social, and emotional support, according to their care plan and in a manner that promotes comfort, safety and well-being.
• Supports residents’ optimal level of functioning in their activities of daily living while respecting their rights and choices.
• Performs nursing care procedures in accordance with the standards of resident care as set out in the established policies and procedures.
• Responsible for observing and reporting/documenting changes in the residents’ physical and emotional condition, as well as monitoring vital signs. Maintains health records in compliance with legislations (i.e. Privacy Act). Participates in shift report to oncoming staff.
• Completes documentation accurately and legibly according to policies and procedures.
• Assists in monitoring the outcome of specific interventions regularly and offers information or suggestions for improvement.
• Provides ongoing support to co-workers and acts as advocate for residents and families to ensure residents’ rights are protected.
• Utilizes equipment and supplies effectively and in accordance with policies and procedures, manufacturer’s instructions, and health and safety regulations.
• Ensures residents’ living space and personal belongings are kept clean, free from safety hazards, and organized according to residents’ personal choice.
• Serves beverages and resident meals in dining room as requested.
• Assists with other duties to ensure the smooth functioning of the residence, including housekeeping and laundry duties, maintains adequate stock of supplies, as required.
• Follows routine practices in all aspects of nursing care and complies with other infection control protocols as directed, e.g. outbreak management.
• Maintains effective communication and good interpersonal relations with residents, families, physicians, and other departments. Uses the appropriate lines of communication with supervisory staff.
• Performs other duties as assigned by the Health and Wellness Manager or delegate.
• Complies with all corporate policies and procedures.
• Completes all required mandatory training/education.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.