Centralized Support Assistant

WRHA - Indigenous Health; Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

An Indigenous Health Organization in Winnipeg is seeking a full-time position to coordinate patient referrals and provide administrative support. Candidates should possess at least three years of related experience and have a post-secondary diploma or degree. Proficiency in Microsoft Office and excellent communication skills are essential. This role requires the ability to work independently and manage multiple priorities effectively. Please send a cover letter and resume to the provided email address.

Qualifications

• Three years directly related experience.
• Previous health care experience preferred.
• Customer service or patient navigation experience is an asset.
• Experience scheduling and coordinating meetings required.
• Experience with email and computerized calendars.

Responsibilities

• Coordinates response to patient referrals received by telephone, fax, and email.
• Assists in the coordination, management, and maintenance of the Indigenous Health-Cultural Initiatives course sessions.
• Facilitates workflow of requests throughout WRHA Indigenous Health’s program areas.
• Reports issues as they arise to the Manager, Indigenous Health.
• Participates as a member of the portfolio in a manner that contributes to teamwork.

Skills

Typing speed 65 wpm

Proficiency with Microsoft Office

Excellent verbal and written communication skills

Ability to prioritize workload

Demonstrated problem-solving skills

Education

Post-secondary diploma or degree

Tools

Microsoft Office Word

Microsoft Excel

Microsoft PowerPoint

Job description

Position #: 20027447 Type: TERM, FULL-TIME

Position Overview

• Coordinates response to patient referrals received by telephone, fax, and email.
• Assists in the coordination, management, and maintenance of the Indigenous Health-Cultural Initiatives course sessions offered through LMS to meet established criteria.
• Receives and coordinates requests from within the WRHA and community at large, facilitating workflow of requests throughout WRHA Indigenous Health’s various program areas. This may include, but is not limited to, supporting requests for cultural training, workshops, mentorship, community and career fairs, and patient requests.
• Coordinates monitoring and assignment of centrally received emails to ensure appropriate ownership is assigned.
• Reports issues as they arise to the Manager, Indigenous Health – Centralized.
• Assists with administrative activities for senior managers/directors and ensures that all work is completed within established timeframes.
• Takes leadership in handling matters and solves problems not requiring the direct personal attention of the supervisor(s).
• Participates as a member of the portfolio in a manner that contributes to teamwork and collaboration.
• Coordination of resources both internal and external to WRHA.

Experience

• Three years directly related experience.
• Previous health care experience preferred.
• Customer service or patient navigation experience will be considered an asset.
• Experience scheduling and coordinating meetings required.
• Experience with email and computerized calendars.

Education (Degree/Diploma/Certificate)

• Post-secondary diploma or degree.
• An equivalent combination of education and experience may be considered.

Qualifications and Skills

• Typing speed 65 wpm.
• Proficiency with computerized systems (Microsoft Office Word, Excel, and PowerPoint) is required.
• Demonstrated ability to organize, assign referrals to applicable staff members.Ability to compose correspondence on behalf of senior managers/directors.
• Excellent verbal and written communication skills.
• High degree of confidentiality and discretion is required.
• Ability to prioritize a large workload and independently complete a variety of administrative duties.
• Ability to work in a fast-paced environment, demonstrate leadership and work effectively under pressure to meet deadlines.
• Ability to work independently with limited supervision.
• Ability to effectively establish priorities in an efficient and effective manner, with multiple competing priorities.
• Ability to follow and adhere to established processes and guidelines.
• Demonstrated problem-solving skills.

Physical Requirements

• Required to work for long periods of time at a computer.

Please send a cover letter and a resume to [e-mail].

This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.