Cemetery Branch Administrator

Arbor Memorial Inc.; Winnipeg; On-site; CAD 42,000 - 56,000; Full time

Job summary

Arbor Memorial Inc. is seeking a full-time Branch Administrator for Glen Lawn Cemetery in Winnipeg, MB. This role supports families, manages contracts, and coordinates general office tasks with a focus on accuracy and empathy.

You will handle inquiries, process cemetery contracts and amendments, and maintain records while delivering outstanding customer service in a respectful, client-facing environment. The position offers a stable 35-hour work week with overtime possible to meet business

Qualifications

• The candidate should have a college diploma or equivalent.
• Minimum of two years in office administration.
• Strong computer skills in MS Office including Word and Excel.
• Reliable, independent and able to meet deadlines under pressure.
• Strong customer service and communication skills at all levels.

Responsibilities

• Providing outstanding customer service to families served.
• Answering the telephone and greeting customers.
• Performing general office administration including processing cemetery contracts, amendments, transfers, certificates, and related paperwork.

Skills

Customer service

Organization

Detail oriented

Multitasking

Communication

Education

College diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

About this role:

Glen Lawn Cemetery located in Winnipeg, Manitoba is currently recruiting a full time Branch Administrator.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

This position is based on a 35-hour work week, and may change as required for the needs of the business, including working of overtime and weekends when required.

Job Type:

Full Time, Permanent

Vacancy Status:

This is an upcoming vacancy and we are actively recruiting for this role.

Key Qualifications and Demonstrated Abilities:

• A minimum of a college diploma or equivalent.
• At least two (2) years of previous working experience in office administration.
• Strong computer skills in MS Office including Word and Excel.
• Reliable and independent individual who has the proven ability to work under pressure and meet deadlines in a timely and in an effective manner.
• Demonstrates strong customer service skills with the ability to communicate will all levels of the organization.
• Organized and able to manage multiple tasks simultaneously.
• Detailed-oriented and have strong administrative and data entry tasks.

Responsibilities:

• Providing outstanding customer service to the families we serve.
• Answering the telephone and greeting customers.
• Performing general office administration functions including processing of cemetery contracts, amendments to contracts, transfers, process certificates, prepare cremation and interment services paperwork, data entry and various other tasks.

About Us:

At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.