CCM-CCM-Care Coordinator Manager

Lifemark; Stony Plain; On-site; CAD 65,000 - 85,000; Full time

Job summary

Lifemark Physiotherapy Stony Plain is seeking a Care Coordinator Manager to lead the clinic's care coordination team and maintain strong relationships with patients, staff, funders, and referral sources. This permanent full-time role supports efficient administrative operations and high-quality patient care at Lifemark Health Group clinic in Stony Plain.

You will oversee patient intake, data entry, communications, invoicing, and payroll accuracy, while driving workflow improvements and

Qualifications

• Experience leading a team in a clinical setting is preferred.
• Strong communication and customer service skills are essential.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and EMR/case management systems.
• Experience in a physiotherapy or multidisciplinary clinic is an asset.

Responsibilities

• Lead and support the care coordination team to ensure smooth clinic operations.
• Oversee patient intake, scheduling, and data entry with accuracy.
• Manage accounts receivable and payment processing in a timely manner.
• Coordinate insurance submissions and documentation with stakeholders.
• Ensure compliance with company policies and quality standards.
• Monitor payroll accuracy and timelines in collaboration with HR.
• Foster strong relationships with patients, staff, and funders.
• Support process improvements and reporting for clinic performance.

Skills

Leadership

Multitasking

Communication

Team coordination

Customer service

Problem solving

Education

High School Diploma or equivalent

Post-secondary education in Medical Office Administration or related field

Tools

Microsoft Office

EMR / Case management systems

Job description

Care Coordinator Manager – Lifemark Physiotherapy Stony Plain Location: 4300 South Park Drive, Stony Plain, AB, T7Z 2W7
Status: Permanent Full Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Manager at Lifemark Physiotherapy Stony Plain , a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”,"We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.

The Care Coordinator Manager is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations.

Through a focus on service excellence, the Care Coordinator Manager promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders.

The Care Coordinator Manager is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities:

• Create a welcoming, patient-focused clinic environment
• Lead and support resolution of patient inquiries and concerns
• Oversee reception operations and daily clinic flow
• Manage Accounts Receivable and payment processing
• Ensure accurate data entry and patient record management
• Coordinate timely submission of insurance and stakeholder documentation
• Oversee expense reporting, petty cash, and financial controls
• Support accounting processes and reporting
• Manage payroll accuracy and timelines
• Oversee clinic administration and office operations
• Ensure compliance with company policies and procedures

Qualifications & Core Competencies

The ideal candidate will have:

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• 1-5 years of experience in a clinical or healthcare setting; leadership experience preferred
• Proven ability to effectively manage multiple priorities in a fast-paced, high-volume environment
• Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service
• Demonstrated flexibility and adaptability, with the ability to respond to changing priorities and clinic needs
• Ability to lead a team while working independently
• Proficient in Microsoft Office and EMR/case management systems
• Experience in a physiotherapy or multidisciplinary clinic is an asse

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca