CCaaS & Service Transformation Manager — Hybrid

Deloitte Canada; Toronto; Hybrid; CAD 90,000 - 175,000; Full time

Job summary

A leading consulting firm in Toronto is seeking a Manager for the Technology & Transformation department. The role involves managing consulting engagements, fostering team growth, and leveraging cloud-based contact centre technologies. Ideal candidates have over 6 years of advisory experience, a relevant degree, and excellent communication skills. A competitive salary range of $90,000 - $175,000 is offered along with various employee benefits.

Benefits

Paid vacation days

Mental health support benefits

Flexible benefit spending account

Qualifications

• 6+ years of relevant experience in advisory or implementation roles.
• Experience with modern cloud-based contact centre technologies.
• Desire to leverage expertise to help clients.

Responsibilities

• Support the evolution and delivery of service offerings.
• Deliver consulting engagements as project manager.
• Coach and develop junior staff.

Skills

Advisory experience

Consulting

Strong communication skills

Analytical skills

Adaptability

Education

Bachelor’s degree in computer science or business

Graduate degree

Tools

CCaaS technologies

Genesys

AWS

Job description

A leading consulting firm in Toronto is seeking a Manager for the Technology & Transformation department. The role involves managing consulting engagements, fostering team growth, and leveraging cloud-based contact centre technologies. Ideal candidates have over 6 years of advisory experience, a relevant degree, and excellent communication skills. A competitive salary range of $90,000 - $175,000 is offered along with various employee benefits.