Casualty Claims Adjuster, Long Haul Trucking

Intact Financial Corporation; San Juan de Terranova; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Canada is looking for a Casualty Claims Adjuster to join their Specialty Lines Long Haul Trucking Team. The role involves investigating and resolving complex bodily injury claims, negotiating settlements, and communicating effectively with clients and legal parties. Ideal candidates will have 3-5+ years of experience in Auto Casualty claims and organizational skills to manage multiple priorities. This position offers a hybrid work model and various employee benefits.

Benefits

Flexible work arrangements

Employee Share Purchase Plan

Extensive pension and benefits

Annual wellness account

Possibility to purchase extra days off

Community Impact program

Qualifications

• Minimum of 3-5+ years investigating Auto Casualty claims.
• Experience in Ontario litigation, tort, and claims handling required.
• Detail-oriented, analytical skills with ability to multitask.

Responsibilities

• Investigate, analyze, and report on complex bodily injury claims.
• Negotiate effective settlements within established authority limits.
• Communicate findings and settlements to customers and stakeholders.

Skills

Investigation and analysis

Negotiation and influencing

Time management

Knowledge of insurance legislation

Bilingual (English and French)

Education

University degree or relevant training

CIP designation (completed or pursuing)

Job description

About the Role

We’re looking for a Casualty Claims Adjuster to help get our customers back on track so they can focus on what matters most.

As a Casualty Adjuster within our Specialty Lines Long Haul Trucking Team, you’ll be part of a national group handling claims across Canada and the United States. You’ll work closely with team members across North America, collaborating to investigate and resolve bodily injury claims involving transport trucks. In addition to trucking claims, you’ll also manage Ontariopersonal lines and commercial casualty facility claims.

Your expertise in claims handling will allow you to analyze and act decisively, while your strong negotiation and influencing skills will help you drive effective resolutions. We value professionals who can think critically, prioritize effectively, and find creative solutions—all within a collaborative and energetic team environment.

Locations

• Alberta: Calgary
• Atlantic: Dartmouth NS, St Johns NL
• Ontario: Ajax / London / Mississauga / Ottawa / Richmond Hill / Toronto (700U)

What you’ll do here

• The ability to investigate, analyze, evaluate, quantify and report on losses with high level of complexity Bodily Injury files
• Manage losses throughout Canada and USA
• Handling Ontario's commercial and personal line facility third party bodily injury claims in our Halcion system
• Working with the Facility Association and completing semi annual facility reports
• Within established authority limits, able to negotiate effective settlements of claims, attend courts proceedings, mediations and settlement meetings
• Knowledgeable of insurance case law and regulatory changes while being available as a mentor, role model and technical resource for others
• Work well with Defence and Plaintiff counsels alike with the goal of resolving the file in a timely manner on all levels of claims
• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements
• Collect reports and statements to determine liability and coverage

What you bring to the table

• Minimum of 3-5+ years investigating Auto Casualty claims
• Long Haul Trucking experience is considered an asset
• Ontario litigation, tort and claims handling experience is required
• Analytical skills, detail-oriented and organized
• Ability to multitask and juggle competing priorities
• Knowledge of the provincial legislation governing auto insurance
• Completed or actively pursuing CIP designation

Willingness to secure out of province adjusting licenses

University degree or any combination of training and experience deemed relevant for the role

Bilingual in English and French is an asset

This role is eligible for employee referral bonus.

What we offer

• Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
• Working here means you'll be empowered to be and do your best every day.
• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.