Casual Tenant Support Worker Nanaimo

Connective; Nanaimo; On-site; CAD 38,000 - 43,000; Full time

Job summary

Connective in Nanaimo seeks a Tenant Support Worker to provide casework and support to residents, helping maintain quality of life and safety per counselling and rehabilitation plans. You will collaborate with social workers, outreach workers, and community partners to implement individualized service plans and to support residents in daily living and community integration.

The role requires a diploma in a related human/social service field and at least one year of relevant experience, including

Qualifications

• Diploma in a related human/social service field and one year of related experience.
• Experience working with populations affected by homelessness, substance use, and mental health challenges.
• Experience working with First Nation communities; crisis response abilities; understanding diverse learning needs.

Responsibilities

• Participates in assessment, goal setting, and program planning for individuals.
• Evaluates client needs and develops short-term plans with resident/family input.
• Collaborates with Social Workers, Outreach Workers, and community providers to implement plans.
• Assists residents to function more independently in daily life and community.
• Recognizes and manages potential emergency situations to minimize harm.
• Maintains health and safety standards and building oversight as needed.
• Conducts regular walk-through checks of the property and surroundings.

Skills

Crisis management

English communication

Community resources knowledge

First Nation communities experience

Violence risk awareness

Crisis response

Education

Diploma in related human/social service field

Job description

ROLE PURPOSE

This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

HOURS

• Shift Hours:
  • Morning: 0800 - 1600, 0830 - 1630
  • Evening: 1600 - 0000, 1630 - 0030
  • Overnight: 0000 - 0800, 0030 - 0830

• Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.
• If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).

KEY ACCOUNTABILITIES

As a Tenant Support Worker, your responsibilities will include, but not limited to:

• Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program.
• Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families.
• Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to implement individual support plans consistent with harm reduction and Connective’s philosophies and practices.
• Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management.
• Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
• Ensures health and safety standards are maintained.
• Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
• Completes regular and routine walk-through checks of the property and immediately surrounding area.

EXPERIENCE AND SKILLS

• Graduated with a Diploma in a related human/social service field and one-year of related experience
• Minimum one-year related experience working with populations impacted by homelessness, substance use, and mental health challenges, developmental disabilities and/or spectrum disorders, and/or barriers to stable housing
• Experience working with First Nation communities
• A demonstrated and clear ability to respond well in crisis situations
• An understanding of providing service to people with different learning abilities
• Demonstrated ability to deal with potential violence
• Excellent written and verbal communication skills in English
• An equivalent combination of related training and experience, including lived experience, may be considered.
• Knowledge of community resources

REQUIREMENTS

• Ability to successfully complete a Criminal Records Check
• Current Emergency First Aid Certificate (please refer to Certificates accepted in B.C. - WorkSafeBC)
• Willing to complete Food Safe Certificate (Level 1)
• Successful reference check
• Successful educational verification

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 per hour plus 10.6% in lieu of vacation pay and benefits (for casual positions). The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour.