Casual Tenant Support Worker (Kelowna, BC)

Connective Support Society; Kelowna; On-site; CAD 36,000 - 41,000; Full time

Benefits offered by this job

Living wage

Wellness benefits

Pension plan

Career development

Mental health supports

On-demand pay

Job summary

Connective Support Society is seeking a dedicated care worker to provide casework and resident support across programs. You will help enhance quality of life, ensure safe operation of the facility, and assist with counseling and rehabilitative plans.

You will collaborate with social workers and volunteers, participate in assessments, and support residents with daily living skills, meal planning, and community activities. Excellent English communication is required.

Qualifications

• Diploma in a related human/social service field and one year of related experience.
• Experience with clients facing conflicts with the law, developmental disabilities or mental health challenges.
• Experience working with First Nation communities.
• Ability to respond effectively in crisis situations.
• Understanding of serving people with different learning abilities.
• Ability to manage potential violence.
• Excellent written and verbal English communication.

Responsibilities

• Participate in assessment, goal setting, and program planning for semi‑independent residents.
• Develop short-term plans with residents and families.
• Collaborate with social workers, outreach workers, and community partners to implement plans.
• Assist residents with daily living skills and community participation.
• Identify and respond to potential emergency situations to minimize harm.
• Administer medications according to policy.
• Maintain health and safety standards and building oversight.
• Document residents’ progress and communicate with families.
• Organize and oversee meals with resident involvement.
• Attend team meetings and contribute to quality care.
• Other duties as assigned.

Skills

Crisis intervention

Case management

Client support

Team collaboration

De-escalation

Education

Diploma in a related human/social service field

Job description

ROLE PURPOSE

This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION

Unionized; this position requires union membership. This position is open to applicants of all genders.

HOURS

• Shift Hours:
  • Morning: 0800 - 1600, 0830 - 1630
  • Evening: 1600 - 0000, 1630 - 0030
  • Overnight: 0000 - 0800, 0030 - 0830
• Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.
• If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).
  

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in‑house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On‑Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA‑member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Program Manager or their designate
• Participates as a member of the Connective services team to ensure quality and continuity of services to clients
• Liaises with staff and volunteers of community and government agencies as required
• Liaises with Connective staff as necessary
• Accepts clinical direction from the care team
• Participates as a member of the Connective staff team

KEY ACCOUNTABILITIES

• Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program.
• Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families.
• Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non‑government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
• Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities.
• Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
• Administers medication to residents in accordance with established policy.
• Ensures health and safety standards are maintained.
• Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
• Completes regular and routine walk‑through checks of the property and immediately surrounding area.
• Reviews and evaluates residents’ progress and adjusts programs as required. Provides feedback and support to residents and/or their families.
• Accompanies and/or transports clients to activities such as appointments, shopping, or leisure activities.
• Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
• Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials, and the community.
• Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services.
• Provides input into meal scheduling and preparation, including food inventory.
• As assigned, organizes, executes, and oversees the preparation of meals and involves the residents in this process.
• Participates in team meetings as instructed by the Program Manager.
• Other duties as subsequently negotiated.

WORKING CONDITIONS

• Functions independently, while remaining a crucial member of the care team
• Adheres to Connective’s policies and procedures
• Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
• Is a member of CUPE local 1936-11

EXPERIENCE AND SKILLS

• Graduated with a Diploma in a related human/social service field and one-year of related experience
• Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, experiencing homelessness, interaction with social agencies and experiencing mental health challenges
• Experience working with First Nation communities
• A demonstrated and clear ability to respond well in crisis situations
• An understanding of providing service to people with different learning abilities
• Demonstrated an ability to deal with potential violence
• Excellent written and verbal communication skills in English

REQUIREMENTS

• Ability to successfully complete a Criminal Records Check
• Current Emergency First Aid Certificate (please refer to Certificates accepted in B.C. - WorkSafeBC)
• Willing to complete Food Safe Certificate (Level 1)

COMPENSATION

As Connective is a unionized environment, the starting wage is $25.95 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $29.76 per hour.