Casual Operations Lead

Vancouver Convention Centre; Vancouver; Hybrid; CAD 3,455,000 - 4,921,000; Full time

Job summary

The Vancouver Convention Centre is seeking a Casual Operations Lead within the Security Operations Centre to support the oversight of the SOC department and collaborate with Operations Managers.

The role involves executing event delivery priorities, access control, public safety, incident reporting, and emergency response, with duties on a 24/7 schedule and emphasis on safety and security resources.

Qualifications

• Post-secondary certificate or diploma in security and/or event operations.
• Valid BC Security Worker License with a Security Guard license type is an asset.
• Incident Command Levels 100 and 200 or equivalent is an asset.
• 3-5 years of event industry, venue operations, public safety and emergency response is preferred.
• Proficiency with Momentus, Microsoft Office, iPads, iPhones, and cloud-based software.
• Knowledge of venue operations and safety procedures across multiple buildings at VCC.

Responsibilities

• Oversee the safety and security of the building and surrounding areas.
• Provide support to front line staff in facility and event activations.
• Ensure accuracy and compliance regarding access control, signage, deliveries, shipping & receiving, public safety, and security.
• Investigate incidents, write subsequent reports, and distribute reports accordingly.
• Play a critical role as Site Liaison in emergency response and support the Incident Commander.
• Ensure operational levels are set including signage, access, lighting, elevators and escalators.
• Coordinate with suppliers to keep back-of-house areas clear and safe."
• Enforce safety regulations including emergency exit pathways, PPE usage, and maximum capacities.
• Monitor building integrity and report any issues.

Skills

Event operations

Public safety

Emergency response

Access control

Software literacy

Education

Post-secondary certificate or diploma in security / event operations

BC Security Worker License asset

Incident Command Levels 100/200 asset

Tools

Momentus

Microsoft Office

iPad / iPhone

Cloud-based software

Job description

The Venue Operations team is hiring aCasual Operations Lead within our Security Operations Centre (SOC) at the Vancouver Convention Centre. Reporting to the Manager, Security Operations, the Operations Lead works closely with the Operations Managers and supports the oversight of the SOC department, a high-volume, 24/7/365 operations centre.

The Operations Lead will be responsible for executing operational and event delivery priorities such as operational levels, access control, signage, deliveries, shipping & receiving, public safety, and security as well as playing a critical role in emergency response and ensuring deployment of safety and security resources.

This position operates in a casual capacity based on vacation coverage and operational needs.

The hourly rate for this position starts at $30.40

WHAT YOU WILL DO:

• Oversee the safety & security of the building and surrounding areas, including monitoring any suspicious or forbidden activities and deploying security and/or VPD as required.
• Provide support to the front line suppliers, Operations Managers, Operations Coordinators, Access Control Coordinators and Ambassadors in executing facility and event related activations.
• Ensure accuracy and compliance regarding access control, signage, deliveries, shipping & receiving, public safety, and security.
• Investigate incidents, write subsequent reports, and distribute reports accordingly.
• Play a critical role as Site Liaison in emergency response as support to the Incident Commander during emergency response including acting in a back-up capacity if required.
• Ensure operational levels are set including signage, access, lighting, elevators & escalators.
• Ensure back of house areas are kept clear, including coordinating with suppliers to have items removed from corridors.
• Ensure enforcement of safety regulations including emergency exiting pathways, implementing safety zones, enforcing maximum capacities, use of PPE, age regulations, and ensuring that clients & suppliers are familiar with the safety, security, and emergency measures.
• Monitor building integrity and condition including damage to fit and finish, operation of doors and hardware, exterior surface damage, and pest infestations and reporting via Facility Services Request.

WHAT YOU WILL BRING:

• Post-secondary certificate or diploma in security and/or event operations is preferred.
• Valid BC Security Worker License with a Security Guard license type is an asset.
• Completion of Incident Command Levels 100 and 200 or equivalent is an asset.
• 3-5 years of event industry, venue operations, public safety and emergency response is preferred.
• Sound working knowledge of a wide variety of standard software applications including Momentus, Microsoft Office Programs, iPads, iPhones, and cloud-based software.
• Basic knowledge of the event industry, venue operations, and procedures across multiple departments and buildings at VCC.