Casual Healthcare Operations Center Dispatcher (Healthcare)

Paladin Security; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A security service provider in Calgary is seeking an individual to manage the scheduling of Security Guards for a healthcare contract. The ideal candidate is detail-oriented and possesses excellent customer service skills, strong time management abilities, and computer literacy, including knowledge of scheduling software. This is an as-needed position that values a diverse workforce and promotes an inclusive work culture.

Benefits

Commitment to diversity and inclusion

Accommodations for people with disabilities

Qualifications

• Must possess a High School Diploma.
• Previous customer service experience is an asset.
• Must have an outgoing, friendly personality.
• Excellent written and oral skills in English.
• Strong computer skills including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Create, update, and modify work schedules for Security Guards.
• Maintain scheduling software for accuracy.
• Work with Client Service Managers to meet scheduling needs.
• Strategically plan schedules to minimize overtime.
• Track overtime on a pay period basis and report results.

Skills

Customer service experience

Judgment and decision-making skills

Outgoing and extroverted personality

Written and oral communication skills

Strong computer skills

Time management and organizational skills

Education

High School Diploma

Post-Secondary education

Tools

Word

Excel

PowerPoint

Outlook

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

• Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
• Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy
• Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate
• Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired
• Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled
• Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime

Requirements:

• Must possess a High school Diploma, Post-Secondary education is an asset
• Previous customer service experience is an asset
• The ability to use judgement and decision-making skills to evaluate situations and establish priorities
• Must have an outgoing, friendly, and extroverted personality
• Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
• Strong computer skills; including Word, Excel, PowerPoint and Outlook
• Ability to learn quickly and navigate through new software is an asset
• Able to work effectively and efficiently in a deadline driven environment
• Strong time management, multitasking, problem solving, and organizational skills
• Must be detail oriented, team player, self-motivated, and able to take direction

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This job reports to the Healthcare Operations Center Supervisor

This is a As Needed position