Casual Courier-3

FedEx Group; Windsor; Hybrid; CAD 32,000 - 34,000; Full time

Job summary

FedEx Canada is seeking a delivery associate to provide courteous pick-up and delivery on an assigned route. You will ensure shipments meet service standards, keep paperwork neat, and operate a vehicle safely in compliance with laws.

The role includes seeking additional business from existing customers and sharing leads with sales. You will answer customer questions about FedEx Canada services and international requirements.

Qualifications

• High school diploma/educational equivalent.
• Must possess a valid driver's license and have a good driving record.
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• One year of customer oriented business experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide courteous and efficient pick-up and delivery of packages on an assigned route.
• Check shipments for conformance to FedEx Canada features of service and ensure paperwork is neat and accurate.
• Operates vehicle safely and efficiently, complying with regulations and company procedures.
• Seeks additional business from current customers and informs sales department of leads.
• Respond to customer questions about FedEx Canada's services and international requirements.

Skills

Customer service

Interpersonal communication

Time management

Multitasking

Handling stress

Education

High school diploma

Job description

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions

Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image

Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts

Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.

Seeks additional business from current customers. Informs sales department of sales leads and market change

Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials

Operates computerized tracking and dispatch systems ensuring input of correct information

Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.

Demonstrates proficiency in features of service and equipment.

Operates vehicle safely and efficiently, complying with all government regulations and company procedures.

May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.

Knowledge, Skills & Abilities Required:

Minimum Education

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Minimum Experience

One (1) year customer oriented business experience preferred

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Knowledge, Skills, and Abilities

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Preferred Qualifications: Wage rate $23.28/hr

Pay Transparency:

Pay:

Additional Details: Full Class G or 5 Driver's license required.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.