Casual Courier-10

FedEx; Montreal (administrative region); On-site; CAD 42,000 - 54,000; Full time

Job summary

FedEx in Montreal is seeking a driver to pick up and deliver packages on an assigned route, ensuring courteous, safe and efficient service while representing the company. The role requires bilingual proficiency in French and English within Quebec, a valid driver's license, and the ability to handle heavy packages and tight schedules. You'll work within FedEx Canada operations and uphold service standards.

Qualifications

• High school diploma or equivalent is required.
• Must possess a valid driver's license and have a good driving record.
• Ability to lift and maneuver packages as specified.
• Bilingual French and English is required in Quebec.

Responsibilities

• Pickup and deliver packages on an assigned route in a courteous and efficient manner.
• Verify shipments for conformance to FedEx Canada service standards.
• Perform customer service duties as needed.
• Inspect and sort packages, report stop counts and mis-sorts.
• Load and unload vehicles, plan routes, and ensure safety of goods.
• Maintain professional appearance and represent the company.
• Operate tracking and dispatch systems accurately.
• Answer customer questions about FedEx Canada service features and requirements.

Skills

Interpersonal skills

Communication

Time management

Organizational skills

Customer service

Multitasking

Stress management

Education

High school diploma / educational equivalent

Job description

Ramasser et livrer des colis de façon courtoise et efficace dans le secteur attribué; vérifier chaque envoi pour voir s'il respecte les modalités de service de Federal Express Canada; assumer des fonctions complémentaires de service à la clientèle. To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions

Livrer et ramasser les colis de manière efficace et prudente tout en représentant l'entreprise de manière professionnelle et en maintenant une apparence soignée, conforme à l'image publique de l'entreprise.

Effectuer la sélection et l'inspection exactes et rapides des colis assignés, puis produire un rapport sur le nombre d'arrêts et les erreurs de tri.

Suivre les pratiques recommandées et les procédures opérationnelles concernant les messagers et messagères, charger le véhicule et planifier sa tournée pour livrer ou ramasser efficacement les colis et veiller à la sécurité des biens de Federal Express et de ses clients, comme les colis, l'équipement et les véhicules.

Chercher à obtenir plus d'envois de la part des clients existants. Informer le Service des ventes des indices de vente et des changements dans le marché.

Veiller à ce que les colis soient conformes aux modalités de service de Federal Express Canada, qu'ils soient étiquetés convenablement, que tous les documents soient lisibles et fidèles, et s'assurer que les clients disposent d'une réserve suffisante de matériel d'expédition de Federal Express.

Faire fonctionner les systèmes informatisés de suivi et de répartition, en s'assurant d'y entrer les informations correctes

Répondre aux questions des clients sur les modalités de service de Federal Express Canada et les tenir informés au sujet de l'entreprise et de ses services ainsi que des exigences canadiennes, américaines et internationales.

Démontrer sa connaissance des modalités de service et de l'équipement.

Conduire un véhicule de façon prudente et efficace, en respectant toutes les réglementations gouvernementales et procédures de l'entreprise.

Peut être appelé à charger ou à décharger des avions, des conteneurs ou les deux, peut aussi devoir trier et scanner des colis, selon les besoins et la charge de travail de la succursale.

Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image

Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts

Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.

Seeks additional business from current customers. Informs sales department of sales leads and market change

Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials

Operates computerized tracking and dispatch systems ensuring input of correct information

Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.

Demonstrates proficiency in features of service and equipment.

Operates vehicle safely and efficiently, complying with all government regulations and company procedures.

May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.

Knowledge, Skills & Abilities Required:

Minimum Education

• High school diploma/educational equivalent
• Must possess a valid driver’s license and have a good driving record

Minimum Experience

• One (1) year customer oriented business experience preferred
• Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Knowledge, Skills, and Abilities

• Must achieve minimum threshold on mandatory pre-placement driver assessment training
• Good interpersonal and communication skills
• Good time management and organizational skills
• Excellent customer service skills
• Ability to multitask, handle stress and work in a highly pressured environment

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.