Casual Courier

FedEx Group; Area D (Elaho/Garibaldi); On-site; CAD 33,000 - 39,000; Part time

Job summary

FedEx Group in British Columbia seeks a Casual Courier to provide courteous pick-up and delivery on an assigned route, ensuring packages conform to FedEx Canada service standards and performing related customer service functions.

You will operate safely, load/unload as needed, use dispatch systems, and maintain a neat appearance. The role requires a valid driver's license, ability to lift up to 70 lbs, and good interpersonal skills. Shifts vary with business needs.

Qualifications

• High school diploma or educational equivalent.
• Must possess a valid driver's license with a clean driving record.
• One year customer-oriented business experience preferred.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Must meet pre-placement driver assessment requirements.
• Excellent customer service, interpersonal and time-management skills.
• Ability to multitask and work under pressure.

Responsibilities

• Provide courteous and efficient pick-up and delivery on an assigned route.
• Check shipments for conformance to FedEx Canada service features.
• Maintain professional appearance and deliver customer service.
• Record stop counts, missorts, and report accurately.
• Operate dispatch systems and respond to customer questions.
• Assist with loading/unloading and ensure security of packages and equipment.
• Seek sales leads and inform the sales department of market changes.

Skills

Customer service

Communication skills

Time management

Multitasking

Stress management

Interpersonal skills

Safety-conscious driving

Education

High school diploma

Tools

Dispatch software

Job description

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions

Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image

Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts

Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.

Seeks additional business from current customers. Informs sales department of sales leads and market change

Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials

Operates computerized tracking and dispatch systems ensuring input of correct information

Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.

Demonstrates proficiency in features of service and equipment.

Operates vehicle safely and efficiently, complying with all government regulations and company procedures.

May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.

Knowledge, Skills & Abilities Required:

Minimum Education

• High school diploma/educational equivalent
• Must possess a valid driver’s license and have a good driving record

Minimum Experience

• One (1) year customer oriented business experience preferred
• Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Knowledge, Skills, and Abilities

• Must achieve minimum threshold on mandatory pre-placement driver assessment training
• Good interpersonal and communication skills
• Good time management and organizational skills
• Excellent customer service skills
• Ability to multitask, handle stress and work in a highly pressured environment

Preferred Qualifications:

Pay Transparency:

Pay:

• Pay rate: $24 - Casual Courier Position

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.