Casino Services, Field Service Technician II

IGT Canada ULC; Northeastern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading gaming solutions provider is seeking a Casino Services Field Technician in Northeastern Ontario. This role involves troubleshooting, installing, and maintaining gaming equipment at various Casino and Bingo sites. Candidates should have a high school diploma, 2-4 years of relevant experience, and be capable of lifting 50 lbs. The position requires a valid driver’s license and the ability to travel within Canada and the USA.

Qualifications

• 2-4 years of experience with IGT equipment and gaming systems.
• Experience with AC/DC fundamentals.
• Ability to diagnose and solve problems at the component level.

Responsibilities

• Perform troubleshooting, maintenance, and installation of POA equipment.
• Make site assessments to identify wiring requirements.
• Deliver and install products at customer locations.

Skills

Troubleshooting electronics

Maintenance of gaming systems

Installation of telecom equipment

Reading wiring diagrams

Education

High school diploma or equivalent

Tools

SAP

Kobetron

Chip Comparator

Job description

Job Description

The Casino Services Field Technician is autonomous and responsible for all activities at Casino and Bingo sites in the allocated Greater Sudbury and Timmins Area. Preparation, installation, troubleshooting to the component / circuit level. Servicing remotely and onsite with the ability diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.

Duties and Responsibilities

• Perform troubleshooting, maintenance, preventive maintenance and installation of Point of Access (POA) equipment and communication devices used at the retailer location.
• Make pre-installation site assessments to identify parts and wiring requirements at customer location.
• Perform all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional.
• Deliver and install products on customer site; install game to game and bank to bank, telephonic, ether net and wireless (G2G).
• Carry out assigned portion of hardware and software conversions and upgrades.
• Perform planned and preventive maintenance.
• Respond to customer issues for games and system interface.
• Perform accurate and timely tracking and reporting on activities utilizing SAP and other software tools.

Requirements

• High school diploma or equivalent required.
• 2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment preferred with IGT equipment and gaming system products.
• Experience with AC / DC fundamentals.
• Reading and translating wiring diagrams.
• Maintaining, repairing and troubleshooting to component / circuit level.
• Testing programs with verification devices such as Kobetron and Chip Comparator.
• Troubleshooting with input and output tests.

Special Requirements

• Valid driver license and clean driving record.
• Able to a Gaming License.
• Must be at least 21 years of age.
• Able to lift 50 lbs. or more.
• Pass a background check.
• Work overtime as required.
• Available to work on weekends as required.
• Able to stand for an eight-hour shift.
• Travel within Canada and USA.

Company Description

IGT (NYSE: IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .