Casino Security Supervisor: Lead, Protect & Delight Guests

Hard Rock Hotels; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

An entertainment and hospitality venue situated in Ottawa is seeking a Security Supervisor to ensure exceptional customer service and compliance with regulations. The ideal candidate will have a post-secondary diploma in Law and Security, along with at least one year of supervisory experience. Key responsibilities include patrolling the casino, assisting patrons, and preparing incident reports. Applicants should possess strong leadership skills and be ready to work in a dynamic environment.

Qualifications

• Minimum one year of supervisory experience in a related field.
• Ability to obtain registration as a Category 1 Gaming Assistant.
• Strong verbal and written communication skills.

Responsibilities

• Deliver exceptional customer service and ensure compliance with regulations.
• Prepare detailed incident reports and patrol the casino areas.
• Assist in emergency situations and maintain proper key control.

Skills

Leadership skills

Organizational skills

Interpersonal skills

Analytical skills

Verbal communication

Written communication

Knowledge of computer software

Gaming experience or knowledge

Education

Post-secondary diploma in Law and Security

First Aid/CPR Certificate

Non Violent Intervention Technique Certificate

Job description

An entertainment and hospitality venue situated in Ottawa is seeking a Security Supervisor to ensure exceptional customer service and compliance with regulations. The ideal candidate will have a post-secondary diploma in Law and Security, along with at least one year of supervisory experience. Key responsibilities include patrolling the casino, assisting patrons, and preparing incident reports. Applicants should possess strong leadership skills and be ready to work in a dynamic environment.