Cashier Supervisor / Superviseur de Caisses

Playground Poker; Kahnawake; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading gaming establishment in Kahnawake is seeking a Cashier Supervisor to manage operations in the cage area. The role involves ensuring compliance with regulations, maintaining financial security, and providing outstanding customer service. Ideal candidates will possess strong supervisory skills and be fluent in both English and French. Competitive compensation and opportunities for advancement are offered.

Benefits

Competitive compensation

Flexible schedule options

Discounts on food

Comprehensive paid training

Opportunities for career advancement

Free parking

Company-wide events

Volunteer opportunities

Qualifications

• Ability to remain standing for the majority of shift.
• Able to withstand varying levels of crowds and noise.
• Effective communication with customers and team members.
• Ability to multitask in a fast-paced environment.
• Fluency in English and French required.
• Experience in counting and team management is a strong asset.

Responsibilities

• Supervise daily activities and assign work.
• Assist in the hiring process and manage team rewards.
• Prepare and conduct performance appraisals.
• Resolve team member and customer-related issues.
• Ensure high standards of customer service.
• Maintain compliance with local laws and procedures.

Skills

Customer service

Multitasking

Mathematical functions

Communication

Problem-solving

Flexibility

Team supervision

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

About us

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview

We are actively seeking a dedicated Cashier Supervisor to oversee the daily operations of the cage area within our establishment. This influential role involves ensuring strict compliance with all relevant regulations, maintaining the highest levels of financial security, and consistently providing exceptional customer service.

What we have to offer

• Competitive compensation ($29.00/hour)
• Flexible schedule options - Must be available day, evening and overnight
• Discounts on food
• Comprehensive paid training
• Opportunities for career advancement
• Free parking
• Company-wide events
• Playground Cares volunteer opportunities

Responsibilities

• Supervise day-to-day activities (training, planning, and assigning work).
• Responsible for assisting in the interview/hiring process and rewards/disciplines team members.
• Prepare and conduct performance appraisals.
• Approve time sheets, schedule time off, and post shift bids.
• Address complaints and resolve problems (team member and customer related).
• Ensures the highest possible standards of customer service are provided.
• Responsible for systems maintenance and reviews management department policies/procedures.
• Attend and satisfactorily complete all training as assigned.
• In charge of counting and balancing all revenue related tasks.
• Operate any and all office devices (e.g. computer, calculators, and money counter machines).
• Identify and accurately deal with different denominations (gaming tokens, cash currency, checks).
• Assist with drop/count team tasks.
• Perform the duties described in compliance with local laws and regulations.
• Responsible for keeping all documents current and valid at all times.
• Have knowledge of the regulations, policies, and procedures relating to the team member's department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security and Surveillance or appropriate levels of Management.

Requirements

• Ability to remain standing (and/or sitting) for the majority of shift on the Cage floor and efficiently move around the surrounding areas
• Must be able to withstand varying levels of crowds and noise levels
• Ability to communicate effectively with customers and fellow Team Members
• Ability to multitask and remain calm and professional in a fast-paced environment
• Ability to perform basic mathematical functions
• Must be at least 18 years of age
• Flexibility with scheduling (nights, weekends, holidays, special events, and extended hours)
• Working knowledge of Microsoft Office, with experience of business specific software or computer applications preferred
• Fluency in English and French (written/spoken)
• Experience in counting, management and supervision is a strong asset

Join our team and become a vital part of an exceptional journey. Here, your unique talents and ambitions will flourish, finding the perfect environment to thrive. Apply today!

À propos de nous

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

Aperçu du rôle

Nous recherchons activement un Superviseur de caisses dévoué pour superviser les opérations quotidiennes de la zone de la cage au sein de notre établissement. Ce rôle implique de veiller au respect de toutes les réglementations pertinentes, de maintenir la sécurité financière et de fournir un service client exceptionnel.

Ce que nous offrons

• Rémunération concurrentielle (29.00 $/heure)
• Possibilités d’horaires flexibles - Doit être disponible le jour, le soir et la nuit
• Rabais sur la nourriture
• Formation complète rémunérée
• Possibilités d’avancement
• Stationnement gratuit
• Événements organisés par l'entreprise
• Possibilités de bénévolat pour Playground Cares

Responsabilités

• Superviser les activités quotidiennes (formation, organisation et attribution du travail)
• Offrir du soutien pendant le processus d'entrevue/d'embauche et participer au processus de reconnaissance/disciplinaire
• Préparer et diriger des évaluations de rendement
• Approuver les feuilles de temps, prévoir les congés et publier les quarts offerts
• Traiter les plaintes et résoudre les problèmes (provenant de membres de l’équipe et de clients)
• Assurer que les meilleures normes de service à la clientèle sont respectées
• Responsable de la maintenance des systèmes et révise les politiques et procédures de gestion du département
• Participer et compléter avec succès les formations attribuées
• En charge de compter et balancer tout ce qui concerne les revenus
• Opérer tout appareil de bureautique (ex.: ordinateur, calculatrice et machine compteuse d'argent)
• Identifier et effectuer les transactions de différentes valeurs avec précision (jetons de jeu, monnaie, chèques)
• Aider aux différentes tâches de l'équipe de comptage
• Remplir les fonctions décrites conformément aux lois et règles locales
• Responsable que les documents soient à jour et valides en tout temps
• Connaître les règlements, politiques et procédures du département
• Consulter les manuels comprenant les politiques et procédures internes pour plus d'information
• Signaler toute activité illégale aux départements de Sécurité et de Surveillance ou aux niveaux de gestion approprié

* L'utilisation du genre masculin inclut le féminin et n'est utilisée que pour faciliter la lecture.