Cashier III

Tapestry (Coach/Kate Spade); Richmond; On-site; CAD 34,000 - 52,000; Full time

Job summary

Coach, a global fashion house, seeks a Lead Cashier to deliver exceptional checkout experiences and uphold Coach Service standards. The role emphasizes cash handling accuracy, POS familiarity, and mentoring fellow cashiers to ensure outstanding guest service in a fast-paced luxury retail environment.

Qualified applicants typically have 1+ years in cashier or retail roles, preferably in luxury retail, with strong English proficiency and physical ability to lift up to 50 lbs.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred. A combination of education and experience will be considered
• Familiarity with POS systems, mobile technology, and basic computer skills
• Ability to work in a fast-paced environment
• Strong English language proficiency. (for EU)
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally)

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

Fast-paced environment

English proficiency

Tools

POS systems

Mobile technology

Basic computer skills

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Cashier plays a key role in delivering exceptional customer experience at Coach. This position ensures efficient, friendly service at the cashwrap while maintaining operational accuracy and supporting team development. Acting as a brand ambassador, the Lead Cashier creates a lasting impression through genuine interactions and adherence to Coach Service standards.

Key Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Requirements

• 1+ years in cashier or retail roles; luxury retail experience preferred. A combination of education and experience will be considered
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Schedule

Schedule: Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and a