Cash Management Specialist

Sia; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Sia Partners is seeking a Senior Cash Management Specialist to join a client-embedded delivery program at a major North American bank in Toronto. The role is contracted or full-time and embedded within the Canadian Sales team, serving as the primary contact for a portfolio of corporate and commercial banking customers navigating a bank-initiated transition.

The program spans 18–24 months, with responsibilities including end-to-end ownership of transitions, product implementation coordination,

Qualifications

• Extensive 12+ years in Canadian cash/treasury management at a major financial institution.
• Deep knowledge of cash management products and onboarding processes.
• Experience supporting Relationship Managers or Sales teams to grow and protect corporate portfolios.
• Knowledge of US cash management products for cross-border client scenarios.
• Strong written and verbal communication with corporate treasury stakeholders.
• Ability to manage multi-stakeholder situations with no direct authority.

Responsibilities

• Own end-to-end customer transition within the program from readiness through go-live and post-cutover monitoring.
• Coordinate with Sales, Compliance, and Product teams to meet milestones and requirements.
• Guide customers through the transition, managing objections and ensuring smooth adoption.
• Monitor post-cutover activity and ensure activity migration and successful closeout.
• Identify upsell/cross-sell opportunities within transitioning accounts and route to Sales.

Skills

Cash management

Client relationship

Sales support

Cross-border banking

KYC compliance

Product implementation

Education

Bachelor's degree in Finance/Business

CTP or CACM certification

Tools

Treasury Management Systems

Job description

Sia Partners is seeking a Senior Cash Management Specialist (Contract or Full time) to join a client-embedded delivery program at a major North American bank. Embedded within the client's Canadian Sales team in Toronto, you will serve as the primary point of contact for a portfolio of corporate and commercial banking customers navigating a structured transition to a new Canadian branch banking model.

This is a managed program role with defined KPIs and outcome accountability - not staff augmentation. You will own the full customer transition journey from initial engagement through go-live and post-cutover stabilization, with the objective of protecting every customer relationship through a complex, bank-initiated change while enabling the client's Sales team to focus on net new revenue.

The program runs in cohort waves over an 18-month period and involves new account openings, compliance re-papering, product implementation coordination, and a structured handoff to ongoing relationship coverage.

KEY RESPONSIBILITIES

Customer Transition Ownership

• Own a portfolio of assigned customers end-to-end - from readiness assessment through compliance collection, product implementation coordination, go-live, and post-cutover monitoring
• Assess each customer's product complexity profile at engagement start; set clear timelines and expectations based on their specific situation
• Guide customers through the full transition experience, managing objections and maintaining relationship momentum through a process that can feel disruptive from the customer's perspective
• Coordinate with customer stakeholders to ensure readiness for implementation milestones — including any product testing, documentation, or internal change management required on their side
• Execute a structured post-cutover monitoring period: confirm activity migration, conduct proactive check-ins, and close out the transition formally

Cross-Functional Coordination

• Partner closely with the client's Sales and Relationship Management teams; operate as a trusted, day-to-day extension of the Canada Sales team
• Coordinate with Compliance and KYC teams to guide customers through account opening and documentation requirements, including dual-jurisdiction scenarios
• Liaise with internal Migration Specialists and Product Implementation teams at defined handoff points; elevate customer-driven delays that risk program timelines
• Route all customer-facing communications through the client's Marketing and Communications function for approval prior to distribution

Sales Support and Revenue Protection

• Identify upsell and cross-sell opportunities within the transitioning customer portfolio and route them to the client's Sales team with a clear, qualified brief
• Apply relevant product value and risk arguments at the point of transition to support adoption of enhanced product capabilities
• Flag fee-sensitive or at-risk accounts proactively; develop and execute targeted retention approaches in coordination with the Sales team
• Contribute to the broader commercial relationship by acting as a credible, knowledgeable face of the program for corporate treasury stakeholders

Program Contribution

• Contribute to playbook iteration between cohorts: log recurring objection patterns, escalation themes, and process gaps; feed insights to the program team
• Participate in wave planning and capacity calibration sessions; provide input on customer-specific sequencing risks

Qualifications

12+ years of client-facing experience in Canadian cash and/or treasury management, transaction banking at a major financial institution (Schedule I or Schedule III bank)

• Deep, working knowledge of Canadian cash management products — including deposit account structures, payment rails (wires, EFT/ACH, cheques), receivables solutions (lockbox, electronic), and online banking platforms; this is the primary qualification and is non-negotiable
• Hands‑on experience with client onboarding in the cash management domain — account opening, compliance documentation, and product implementation from the bank side
• Proven sales support or business development contribution — experience working alongside or in direct support of Relationship Managers or Sales teams to grow and protect a corporate banking portfolio
• Working knowledge of US cash management products sufficient to navigate cross‑border customer situations (US ACH, wire, account analysis billing)
• Proven ability to manage complex, multi‑stakeholder client situations — setting clear expectations, handling objections, and driving outcomes without direct authority
• Strong written and verbal communication skills; able to engage credibly with corporate treasury stakeholders, Sales partners, Compliance, and Product simultaneously
• Comfortable operating in a fast‑paced, client-embedded environment with shifting priorities and tight timelines

Preferred Qualifications:

• Prior experience in a bank‑initiated customer migration or transition program (account restructuring, branch consolidation, product sunset) in a client‑facing role, preferably in Sales or Sales support function
• Familiarity with file-based payment products and testing environments from a client implementation perspective
• Understanding of Canadian regulatory and compliance frameworks (FINTRAC, OSFI, CPA Rules) at an operational level
• Knowledge of cross‑border banking structures and the documentation complexity they create for corporate clients
• CTP (Certified Treasury Professional), CACM, or equivalent cash management certification
• Bachelor's degree in Finance, Business, or a related field

Additional Information

Location & Logistics

• On‑site in Toronto – this role requires physical co‑location with the client's Canada Sales team for the program duration; candidates must be Canada‑based or willing to commit to on‑site presence in Toronto
• Program duration: approximately 18–24 months
• Travel within Canada for customer meetings may be required for complex accounts