Cash & Events Manager (Temporary)

Community Natural Foods; Calgary; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading grocery store in Calgary is seeking a Cash & Events Manager to oversee daily operations of the cash department, ensuring excellent customer service and staff training. This role requires 3-5 years of management experience and knowledge of the Natural Foods industry. The ideal candidate will have strong leadership and organizational skills, and experience with cash handling. Join us in enhancing customer experiences at our dynamic store.

Qualifications

• 3-5 years management experience in the Grocery or Related Industry.
• Strong organizational and leadership skills are essential.
• Proven public relations ability and cash handling experience.

Responsibilities

• Ensure staff are trained for till operations.
• Oversee customer service desk and staff performance.
• Manage in-store event setup and execution.

Skills

Management experience

Knowledge of Natural Foods Industry

Organizational skills

Leadership ability

Public relations ability

Customer service experience

Tools

Computer knowledge

Job description

Note - This is a temporary position

The Cash & Events Manager is responsible for the daily operations and management of the cash department team members and processes within the store. The role is responsible for implementing and following the practices and daily routines of till operations including customer experience, deposits, till transactions, and returns. The role oversees the Customer Service desk and function within the store. The role partners with other functional groups within the company to carry out store events including public lectures.

Responsibilities

Cash & Till Management

• Ensure staff members are trained to successfully complete till operations
• Oversee adherence to cash handling policies and procedures including deposits and other financial reports

Customer Service

• Ensure customers have a positive experience when shopping at Community Natural Foods by being both the first and last point of contact
• Ensure all department staff are trained and able to successfully listen to and resolve customer concerns

Events

• Support marketing and purchasing divisions in the setup and tear down of in store events
• Carry out marketing and registration for in store events including public lectures

Staff Management

• Building strong team dynamic amongst cash department staff
• Provide feedback consistently and effectively to staff members
• Recruit and select team members through application screening, interviews, and reference checks
• Set expectations for staff and hold them accountable to these expectations
• Schedule work and shifts appropriately to meet store needs
• Oversee all HR decisions and administration for Cash department

Qualifications

• 3-5 years management experience in the Grocery Industry or Related Industry
• In depth knowledge of the Natural Foods Industry and its products
• Strong organizational skills
• Self motivated
• Demonstrated leadership ability
• Proven public relations ability
• Above average Management Skills
• Hiring, training and disciplinary experience
• 3 – 5 years cash handling experience
• Experience in an environment where customer service was a priority
• Computer knowledge