Caseworker - NH Windsor

Nisa Helpline; Windsor; On-site; CAD 42,000 - 56,000; Full time

Job summary

Nisa Homes Windsor is seeking a dedicated Caseworker to provide crisis intervention, intake, and case management for clients within a supportive, trauma-informed framework. You will assess needs, coordinate referrals, and maintain detailed client records in a respectful, culturally sensitive environment.

Opportunity to empower residents through advocacy, skill-building resources, and collaboration with team members, while contributing to empowering outcomes for women and families.

Qualifications

• Degree or Diploma in a related human/social service field such as Social Work or Social Service Work or Child and Youth Care Work, plus one year of related experience.
• Strong crisis intervention and case management knowledge is expected.
• Proficiency in English; additional languages (Urdu, Arabic, Somali) are assets.

Responsibilities

• Provide crisis intervention and emotional support, assess client needs, and offer information and referrals with trauma-informed care.
• Conduct intake, case management, and safety planning; document service delivery and maintain client records.
• Advocate for clients in the legal system and coordinate with community resources and services.

Job description

• Proficiency in Urdu, Arabic, or Somali is an asset*

• Proficiency in Urdu, Arabic, or Somali is an asset*

Caseworker Job Description

Job Title Caseworker Job Status Full-Time

Report to Regional Lead Location Nisa Homes Windsor

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

What is Nisa Homes?

Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency

What You’ll Do

• Provide crisis intervention and emotional support to clients; assist clients to assess their situation, provide information and referral to appropriate community resources with a trauma-informed and survivor-centered approach, prioritizing the safety and well-being of the clients.
• Conduct assessment, intake and assume case management responsibilities.
• For clients who need to leave their homes, assist by giving them access to our home.
• C omplete risk assessments and assist in developing safety planning for the client . If children are involved, help clients address the needs and safety concerns of their children.
• Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files.
• Track and compile monthly KPI reports.
• Advocate on behalf of the client within the legal system, helping them navigate the complex process of obtainin g protection, seeking legal assistance, and/or other specific needs of the case.
• P rovide emotional support, validation, and a safe space for clients to express their feelings and fears.
• Help clients regain their sense of self-worth and self-esteem by connecting them with relevant skill-building resources and leading life-skills sessions within the home .
• Participate in staff and team meetings, and professional development opportunities as required.

What You’ll Bring To The Team

• Communication s kills and a ctive l istening
• Passion for uplifting and supporting women
• Resilience
• Positive Attitude
• Reliability
• Emotional Intelligence
• C onflict resolution
• S trong critical thinking skills

What we're looking for

• Degree or Diploma in a related human/social service field such as S ocial w ork or Social service work OR C hild and Youth Care Work and one (1) year of recent related experience. Or an equivalent combination of relevant training, education, and experience.
• Social perception to work with individuals who have difficulty expressing their needs.
• Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management.
• Knowledge of crisis-intervention methodologies.
• Ability to compromise, negotiate, and work well with others.
• Current First Aid/CPR Certificate is an asset.
• Access to a reliable vehicle is an asset .
• Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

Nisa Foundation is an equal opportunity employer and is committed to complying with both theOntario Human Rights Codeand theAODA.