Caseworker - 12-month contract

World Courier; Canada; On-site; CAD 40,000 - 67,000; Full time

Job summary

World Courier is seeking a Caseworker for a 12-month contract to manage assigned projects and cases, ensuring adherence to processes and providing telephone support to patients, healthcare professionals, and funding bodies. The role requires education in business/marketing/computer sciences, at least 1 year in customer service, and bilingual French/English is an asset.

Strong multitasking, attention to detail and problem solving are essential; experience in medical/pharma is an asset.

Qualifications

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service
• Bilingual (French/ English) an asset
• Ability to multitask
• Attention to detail
• Strong Problem solving skills
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook

Responsibilities

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
• All patient programs are based on casework methods and include a significant amount of out-bound calls
• Document each activity in program specific database
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring
• Responsible to report all Adverse Events to the assigned units/departments
• The Caseworker will also be assigned other duties and tasks as required from time to time.

Skills

Advanced pharmaceutical distribution

Warehouse systems

Business acumen

Analytical skills

Effective communication

Interpersonal skills

Organizational skills

Deadline-driven

Problem solving

Presentation skills

MS Office

Education

Two-year associate degree or equivalent

1 year customer service experience

Bilingual French/English a plus

Multitasking ability

Attention to detail

Problem-solving skills

Experience in medical/pharma is an asset

Word, Excel, Outlook knowledge

Tools

Automated warehouse systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Responsibilities

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments
• The Caseworker will also be assigned other duties and tasks as required from time to time.

Education

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service
• Bilingual (French/ English) an asset
• Ability to multitask
• Attention to detail
• Strong Problem solving skills
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook

Skills and Knowledge

• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Salary Range

$39,552 CAD - 66,847 CAD

This posting is intended to fill an existing vacancy for our Caseworker - 12-month contract role.

Affiliated Companies

Affiliated Companies: Affiliated Companies: Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Full time .