Caseworker

Northwest Employment Works; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading employment support organization in Northwestern Ontario is seeking a Caseworker to support clients in accessing the Ontario Disability Support Program. You will provide essential customer service, determine eligibility for support, and offer community-based information sessions. The ideal candidate has strong communication and analytical skills along with a commitment to diversity and inclusion. This role offers a comprehensive benefits package and flexible work arrangements.

Benefits

Flexible learning opportunities

Comprehensive compensation and benefits package

Tailored work arrangements

Qualifications

• Ability to provide effective customer service to clients with disabilities.
• Strong communication skills to conduct information sessions.
• Knowledge of community resources and legislation related to disabilities.

Responsibilities

• Provide customer service and consultation to clients.
• Determine eligibility for Ontario Disability Support Program.
• Plan and deliver information sessions to clients.

Skills

Customer service

Effective communication

Conflict resolution

Analytical skills

Teamwork

Job description

About the job

As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.

• Provide customer service and consultation to clients
• Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• Make adjustments to entitlements and resolve conflict situations
• Explain legislation and ministry initiatives
• Prepare a range of communication materials
• Plan and deliver information sessions to clients and stakeholders, on community‑based employment supports

Job Preview Information Session

To learn more about the role, the Ontario Public Service and the recruitment process, we welcome you to attend our Information session on Monday, December 1 at 12:00pm EST. Please register here.

Attendance is optional and will have no influence on the screening and selection process.

Customer Service and Communication Skills

• You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities.
• You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations.
• You have effective communication and consulting skills to write clear, concise reports and conduct information sessions.
• You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co‑workers.
• You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches.
• You have effective listening skills to determine client needs and make appropriate referrals.

Knowledge

• You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities.
• You have knowledge of labour market trends.
• You are able to interpret and apply relevant legislation, policies and acts (ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients.

Analytical, Planning and Organizational Skills

• You demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines.
• You have demonstrated analytical skills to collect, document and evaluate information.
• You are able to work in a team environment.

Don’t meet every qualification?

We understand you may not meet every requirement, but if you are excited about this position and meet most, you are encouraged to apply.

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone, including people with disabilities, Indigenous, Black and racialised individuals, and people from all ethnicities, cultures, sexual orientations, gender identities, and gender expressions, to apply.

Our hiring process

Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code‑protected grounds such as disability, family status, and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work we are doing to create an inclusive, anti‑racist, accessible and diverse workplace

• Diversity, equity and inclusion initiatives
• Accessibility
• Anti‑Racism Policy

What we offer

Our employer is one of Ontario’s largest, with offices in more than 70 cities across the province.

• A career that can grow across ministries and job functions.
• Flexible learning and developmental opportunities, including education and mentorship programs.
• A comprehensive compensation and benefits package.
• Base salary that aligns to market trends with performance‑based pay and scheduled salary progression.
• Tailored work arrangements, including opportunities like flex hours, self‑funded leave and more.
• A modern, friendly and accessible physical work environment.