Case Manager (Up to 2 Positions)

City of Kingston; Eastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A municipal government in Kingston is seeking a Case Manager to provide Ontario Works case management duties. The role requires overseeing client interactions, managing applications, and ensuring compliance with legislation. Ideal candidates will have experience in social services and demonstrate strong communication skills. This position is vital for delivering quality, customer-centered services and requires a commitment to diversity and inclusion in the workplace. The role offers a competitive salary and comprehensive benefits.

Benefits

Defined Benefit Pension Plan

Employer-matched contributions

Qualifications

• Experience in case management, preferably in social services.
• Strong communication skills for client interactions.
• Ability to manage caseloads effectively.

Responsibilities

• Manage and administer client caseloads effectively.
• Develop and maintain Participation Agreements.
• Ensure compliance with Ontario Works legislation.
• Contribute to program performance and outcome targets.

Skills

Client support

Eligibility determination

Case management

Compliance monitoring

Community engagement

Job description

Case Manager (Up to 2 Positions)

Department/Division: Housing & Social Services
Reports to: Ontario Works Supervisor
Number of vacancies: 2
Bargaining Unit: CUPE
Hours of Work: 35 hours/week
Rate of Pay: $31.49 - $39.25/Hour
Job Posting Closing Date: January 4, 2026

Pay Range Note: Pay Range is based on 2025 Rates of Pay.

Comprehensive Benefits Plan: Defined Benefit Pension Plan - OMERS with Employer-matched contributions.

Opening Statement

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.

At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.

As staff, you play a pivotal role in enhancing people’s lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you’ll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you will become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

Job Summary

Under the general direction of the Ontario Works Supervisor(s) provide OW case management duties: including completion of applications, determination of eligibility, continued development of participation agreements consistent with outcome based measures, compliance monitoring and related client service and administrative functions.

KEY DUTIES & RESPONSIBILITIES

• Effectively manage and administer caseloads; provide client support, complete applications, determine eligibility and entitlement, complete offsite visits, monitor compliance, and respond to inquiries.
• Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives.
• Develop and deliver Employment Assistance program strategies as required, to meet the needs of participants with specific and/or multiple barriers.
• Ensure decisions are compliant with Ontario Works legislation, local policies and other related regulations and directives.
• Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required.
• Inform participants of the services provided by the Housing & Social Services Department.
• Perform all related administrative functions.
• Other related duties as assigned.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.