Case Manager (Thompson Regional Office)

WCB Manitoba; Thompson; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional workers’ compensation board in Canada is looking for a Case Manager to support injured workers in their recovery. This hybrid role requires a university degree in a related field and at least five years of related experience. The Case Manager will manage claims, coordinate services, and ensure compliance with relevant legislation. Benefits include competitive wages, a pension plan, and flexible work options.

Benefits

Competitive wages

Defined benefit pension plan

100% employer-paid benefits

Paid professional development

Qualifications

• At least five years of experience providing client services.
• Familiarity with case management and medical terminology.
• Willingness to travel within Manitoba as required.

Responsibilities

• Manage workplace injury and illness claims.
• Provide personalized support to injured workers.
• Coordinate services with medical professionals.

Skills

Problem-Solving

Communication Skills

Team Player

Adaptability

Education

University degree in a related field

Tools

Windows-based software (Word, Excel, PowerPoint)

Job description

Position ID: J1025-0853

Competition No.: 25-103

Job Title:

Case Manager (Thompson Regional Office)

Job Type: Permanent, Full-time

Open Positions: Job Location:

Thompson, Manitoba, Canada

Work From Home Eligible: Yes

Workplace Type: Hybrid

About the Workers Compensation Board of Manitoba

The Workers Compensation Board of Manitoba (WCB) serves workers and employers through a no-fault insurance system integral to the Manitoba economy. With approximately 600 employees, the WCB is dedicated to ensuring and supporting safe and healthy workplaces.

We put workers and employers at the centre of everything we do, providing services for injury prevention, compensation and facilitating return to health and work. Through SAFE Work Manitoba, a division of the WCB, we collaborate with our partners to build a strong culture of workplace safety and health by preventing injuries and illnesses before they occur.

If you're passionate about making a meaningful difference in people's lives, we invite you to join our dedicated team and contribute to a safer Manitoba.

Why work for us?

If you’re looking to make a real difference in your community, grow your career and work in a supportive, inclusive environment, the WCB is the place for you. We offer :

• competitive wages
• compressed work week and flexible start times
• defined benefit pension plan
• 100% employer-paid benefits
• work from home program
• paid professional development
• health and wellness spending accounts
• paid mental health and wellness days
• staff appreciation and recognition events
• respectful diverse and inclusive workplace culture

Apply today and see why we’re one of Manitoba's Top Employers .

Job Summary

As a Case Manager in the Thompson Regional Office, you will help injured workers on their journey toward recovery and successful reintegration into the workforce. In this role you will be directly contributing to the wellbeing of injured workers and their families by supporting them through the recovery process. By collaborating closely with employers, healthcare providers, and other WCB stakeholders you will plan meaningful solutions for safe timely return to work outcomes. If you are driven by purpose, enjoy working collaboratively, and are eager to make a lasting impact, then this is the job for you!

Job Duties

• Manage workplace injury and illness claims, making entitlement decisions based on thorough assessments.
• Provide personalized support to injured workers and employers, guiding them through the recovery and return-to-work process.
• Identify and implement safe, modified, or alternate return-to-work opportunities.
• Coordinate services with medical professionals, rehabilitation specialists, and other team members.
• Facilitate multi-disciplinary meetings to develop and implement case plans for complex cases.
• Promote and support workplace disability management and return-to-work programs.
• Ensure compliance with The Workers Compensation Act and other relevant legislation.

Qualifications

• Education and Experience – A university degree in a related field (Commerce, Psychology, Social Work, Nursing, Physiotherapy, Occupational Therapy, etc.) and at least five years of experience making entitlement decisions while providing client services or equivalent combination of education and / or experience.
• Knowledge – Familiarity with case management, disability management, and medical terminology.
• Problem-Solving – The ability to analyze information, assess claims, and make informed decisions.
• Communication Skills – Strong verbal and written communication to interact with diverse stakeholders.
• Team Player – Ability to work independently and collaboratively.
• Adaptability – Comfortable working under pressure with tight deadlines.
• Technical Proficiency – Experience using Windows-based software (Word, Excel, PowerPoint, etc.).
• Travel Ability – Willingness to travel within Manitoba as required.
• Bilingualism (English & French) is an asset but not required.

Additional Information

Please note that this position is tentatively set to begin on March 30th, 2026 with a 12-week training class with travel requirements to Winnipeg. During the training period, candidates will not be eligible to take vacation. Hours of work during the training period will be Monday to Friday, 8 : 30 : 30

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity‑seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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