Case Manager, Psychogeriatric_FT-Contract

LOFT Community Services; Toronto; On-site; CAD 55,000 - 68,000; Full time

Job summary

A community service organization in Toronto is seeking an experienced Case Manager, Psychogeriatric to support older adults with serious mental illnesses. You will coordinate care and build a support network, ensuring clients' dignity and independence. Candidates should have a diploma in Social Services or Human Services and at least three years of relevant experience. This full-time, onsite role offers a competitive salary ranging from $55,239 to $67,560 annually.

Benefits

E-learning program

Starting vacation time above minimum

Professional development budget

Corporate Gym membership rate

Unlimited DEI trainings

Qualifications

• Minimum three years of experience supporting vulnerable seniors with mental illnesses.
• Proven ability in group counseling related to mental health.
• Skills in crisis intervention and problem-solving.

Responsibilities

• Assist clients with care plan implementation for improved quality of life.
• Act as a liaison among caregivers and health providers.
• Provide timely assessments and support.
• Maintain confidentiality and follow policies.

Skills

Crisis intervention skills

Good communication skills

Knowledge of community resources

Problem-solving abilities

Ability to work as part of a team

Education

Diploma/degree in Social Services/Human Services

Tools

MS Word

Excel

Job description

Title of Job: Case Manager, Psychogeriatric
Date: November 20, 2025
Closing Date: December 4, 2025
Location: Toronto, ON - North Toronto Seniors Services - Pine Villa
Compensation: $55,239- $67,560 Annually Prorated
Contract Duration: 1-Year Contract
Work Type: Onsite
Job ID: 10402742
Existing or New Positions: Existing

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary

As a Case Manager, Psychogeriatric, you will be part of a team that co‑ordinates a support network and linkages for older adults and seniors with serious mental illness and other challenges (e.g., addictions). A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity, and self‑respect. This is a permanent full‑time role that will require direct service and support to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do

• Assist clients in the development and implementation of a care plan tailored to the client’s needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues.
• Act as a liaison and client advocate among those involved with the client’s care including family, other caregivers, medical and other multi‑disciplinary providers.
• Conduct assessments such as RAI and OCAN and provide timely and accurate record keeping and reports as required.
• Provide supportive counselling or referral and linkages to health care, programs, or service providers.
• Provide crisis management/intervention and assist in the development of crisis plans for clients.
• Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles.
• Maintain strict confidentiality and follow all other required policies and procedures.
• Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization.
• Attend and actively participate in all required training.
• Liaise, collaborate and coordinate with other professionals, service providers and partners.
• Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director.

What You Bring

• Completion of a diploma/degree in Social Services/Human Services or equivalent.
• Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions.
• Group counselling related to mental health, addictions, and related issues.
• Knowledge of community resources and support.
• An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with client on goals/priorities.
• Crisis intervention skills, with well‑developed problem solving abilities and interpersonal skills.
• Good oral and written communication skills and computer literacy, including MS Word and Excel.
• Counselling, responding and assessment skills.
• Creativity and flexibility to approaches.
• Ability to work effectively as part of a team and interact with workers from a variety of agencies.
• Understanding of cultural competency and framework.

Work Environment

• Staff will be required to work in client’s own homes and may therefore be exposed to secondhand smoke.
• Occasional evening and weekend hours may be required.
• Frequent travel will be required using own vehicle.

What We Offer

• E‑learning program available all year round.
• Starting vacation time above minimum standard.
• Additional paid personal and paid sick days.
• Professional development budget available to help you nurture and shape your career.
• Corporate Gym membership rate with GoodLife Fitness.
• Access to Perkopolis, a comprehensive corporate discount program.
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion.

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce that also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position. The complete job description is available upon request by contacting [e-mail].

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].