Case Manager (Personne gestionnaire de cas)

Workplace Safety and Insurance Board (WSIB); Toronto; On-site; CAD 97,000 - 112,000; Full time

Job summary

A prominent Ontario insurance board is seeking a committed Case Manager for an in-office position. This role requires bilingual proficiency in French and English, along with strong decision-making abilities. Responsibilities include managing cases, collaborating with various stakeholders, and facilitating communication to support worker recovery and return to work. The position anticipates starting in 2026 and offers a competitive salary package.

Benefits

Health and wellness benefits

Defined benefit plan

Career growth opportunities

Qualifications

• Two years prior experience in Adjudication or Case Management and Customer Service is required.
• Candidates must have strong decision-making and analytical skills.
• Proven ability to communicate effectively with various stakeholders.

Responsibilities

• Make informed decisions based on legislation and policy.
• Gather and analyze information to assess eligibility and progress cases.
• Collaborate with internal teams and external partners on case management.

Skills

Bilingual communication (French & English)

Case management

Decision making

Analytical skills

Collaboration

Education

University degree at undergraduate level

Job description

Take a look: A day in the life of a Unilingual Case Manager / A day in the life of a Bilingual Case Manager

This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026. Salary Grade: 213 From: $97,184.05

We anticipate bilingual (French & English) and unilingual permanent opportunities in the following office locations:

• Guelph – Unilingual
• Guelph – Bilingual
• Hamilton – Unilingual
• Hamilton – Bilingual
• Kingston – Unilingual
• Kingston – Bilingual
• London – Unilingual
• London – Bilingual
• North Bay – Unilingual
• North Bay – Bilingual
• Ottawa – Unilingual
• Ottawa – Bilingual
• Sault Ste. Marie – Unilingual
• Sault Ste. Marie – Bilingual
• St. Catharines – Unilingual
• St. Catharines – Bilingual
• Sudbury – Unilingual
• Sudbury – Bilingual
• Thunder Bay – Unilingual
• Thunder Bay – Bilingual
• Timmins – Unilingual
• Timmins – Bilingual
• Toronto – Unilingual
• Toronto – Bilingual
• Waterloo – Unilingual
• Waterloo – Bilingual
• Windsor – Unilingual
• Windsor – Bilingual

Join Our Team—Where Potential Meets Purpose—at WSIB

At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage‑loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America’s largest insurance organisations, covering more than five million people in over 300,000 Ontario workplaces, we’re committed to making workplaces safer and supporting recovery every step of the way. Learn more about us at wsib.ca.

Why Work With Us?

• Grow your career through diverse opportunities and continuous learning
• Be valued and recognized for your contributions
• Work in a supportive, team‑focused environment
• Access comprehensive health, wellness, and a defined benefit plan
• Receive a competitive salary and, where applicable, a bilingual language bonus

What You’ll Do:

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work
• Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner

Ce que vous ferez:

• Rendre des décisions éclairées en fonction des lois, des politiques et des meilleures pratiques, et communiquer ces décisions de manière claire aux personnes blessées ou malades, aux employeurs et aux prestataires de soins de santé
• Rassembler et analyser des renseignements provenant de sources multiples en vue d’évaluer l’admissibilité à des prestations et de faire avancer efficacement les dossiers
• S’adapter à de nouveaux renseignements et à des situations changeantes, ajustant les plans si nécessaire afin d’assurer la réussite du rétablissement et du retour au travail
• Collaborer avec les équipes internes et des partenaires externes, participant à des conférences de cas, partageant les meilleures pratiques et offrant du mentorat au besoin
• Mettre en œuvre des plans de gestion des dossiers en coordonnant les mesures, surveillant les progrès et assurant le suivi en temps opportun de toutes les activités
• Faciliter une communication ouverte entre les parties du lieu de travail, favorisant un retour au travail sécuritaire et viable
• Cerner et éliminer les obstacles au rétablissement et au retour au travail, tirant parti des ressources et de l’expertise nécessaires
• Résoudre les litiges de manière proactive et traiter les demandes de réexamen ou d’appel de manière équitable et transparente

Job Requirements:

What you will bring:

• Education: University completion at undergraduate level.
• Experience: Two years prior experience in Adjudication or Case Management and Customer Service.
• Adjudication is a process of decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome.
• Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual’s needs to promote optimal outcomes. Key activities include collecting information, making decisions, coordinating and actioning activities; reviewing, monitoring, guiding and directing cases towards resolution.

• Education equivalency – this position is currently eligible for an education equivalency. Additional years of experience will be considered in place of levels of education on a 2:1 basis. For every level of education not completed, an additional 2 years of experience will be considered as equivalent, in addition to the minimum prior years of experience as set out in the job requirements. Management has set a minimum threshold for education equivalency at the college diploma program of over one year and up to two years level.
• College diploma program of over one year and up to two years plus 6 years of experience
• College diploma program of over two years and up to three years plus 4 years of experience

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. The WSIB is committed to being accessible and inclusive, and following barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation at any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Responsibilities (English)

• Make informed decisions based on legislation, policy, and best practices, communicating these decisions clearly to workers, employers, and healthcare providers.
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently.
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes.
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed.
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities.
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work.
• Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required.
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner.

Responsabilités (Français)

• Rendre des décisions éclairées en fonction des lois, des politiques et des meilleures pratiques, et communiquer ces décisions de manière claire aux personnes blessées ou malades, aux employeurs et aux prestataires de soins de santé.
• Rassembler et analyser des renseignements provenant de sources multiples afin d’évaluer l’admissibilité à des prestations et de faire avancer efficacement les dossiers.
• S’adapter à de nouveaux renseignements et à des situations changeantes, ajustant les plans si nécessaire afin d’assurer la réussite du rétablissement et du retour au travail.
• Collaborer avec les équipes internes et des partenaires externes, participant à des conférences de cas, partageant les meilleures pratiques et offrant du mentorat au besoin.
• Mettre en œuvre des plans de gestion des dossiers en coordonnant les mesures, surveillant les progrès et assurant le suivi en temps opportun de toutes les activités.
• Faciliter une communication ouverte entre les parties du lieu de travail, favorisant un retour au travail sécuritaire et viable.
• Cerner et éliminer les obstacles au rétablissement et au retour au travail, tirant parti des ressources et de l’expertise nécessaires.
• Résoudre les litiges de manière proactive et traiter les demandes de réexamen ou d’appel de manière équitable et transparente.