Case Manager - Nurses' Health Program

Lifemark; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading health service provider in Ontario is seeking a dedicated Case Manager to support participants with mental health and substance use disorders. This remote full-time role includes conducting assessments, coordinating treatment, and developing return to work plans. Candidates must have nursing qualifications and a strong understanding of disability management. Excellent communication and interpersonal skills are essential, and bilingual proficiency in French and English is a valued asset.

Qualifications

• Registered Nurse or Registered Practical Nurse and in good standing with the College of Nurses of Ontario.
• Healthcare professional with experience in mental health and substance use disorders.
• Strong understanding of medical management and regulatory organizations.

Responsibilities

• Conduct case intake assessments and gather information.
• Develop and document understanding of participant's situation.
• Coordinate suitable medical assessments and return to work plans.

Skills

Substance Use Disorders/Addiction

Mental Health Disorders

Disability Case Management

Excellent communication and interpersonal skills

Organizational and multi-tasking skills

Bilingual – French and English

Education

Registered Nurse or Registered Practical Nurse in good standing

Disability Management Certification or equivalent

Tools

MS Office Suite

Job description

The Nurses’ Health Program (NHP) is a voluntary bilingual program for Ontario nurses. It is designed to encourage nurses to seek treatment for substance use and/or mental health disorders that may affect their ability to practice nursing safely. It is a recognized best-in-class approach that focuses on early identification and referral for treatment. The program is modelled on similar ones used by other regulated health professions across the province.

NHP provides an opportunity for Ontario nurses with substance use and/or mental health disorders to receive support to recover and practice safely. It is designed so that eligible participants can continue practicing while following a treatment and monitoring plan.

Location: Remote – Work from home - Ontario based

Status: This is a permanent full‑time position (40 hours/week – Standard hours Monday to Friday excluding Statutory Holidays).

Preferred Background/Experience:

• Substance Use Disorders/Addiction
• Mental Health Disorders
• Disability Case Management(Short-Term Disability and Long-Term Disability)

As a Case Manager, you will be a key member of our disability management team providing telephonic case coordination and support to participants who utilize our services to assist with specialized mental health and/or substance abuse treatment programs.

In this role, you will be:

• Conducting case intake assessments, contacting the participant, their employer and treatment providers by telephone to explain the program requirements and gather information for assessment purposes
• Developing and documenting an understanding of the situation and factors supporting as well as inhibiting a successful return to work for the participant
• Arranging / Coordinating suitable medical assessments, treatment, ongoing testing and monitoring
• Coordinating and developing suitable and sustainable return to work plans
• Maintaining regular contact with participants who are in treatment and/or under contract with a focus on reducing time loss durations and enhancing recovery
• Implementing early intervention strategies for a participant’s quick recovery
• Attend case management and disability management team meetings

What we are looking for:

• Registered Nurse or Register Practical Nurse and in good standing with the College of Nurses of Ontario is an asset
• Healthcare professional with experience in mental health and substance use disorders.
• Experience in Disability Management or Case management related to substance use and/or mental health disorders
• Disability Management Certification or CDMP or other equivalent designation completed or in progress considered an asset
• Strong understanding of medical management, healthcare industry, labour issues, regulatory organizations
• Excellent communication and interpersonal skills
• Customer-focused attitude, with the ability to understand, anticipate and identify customer needs
• Strong planning, organizational and multi-tasking skills and able to work with different priorities and timelines
• Ability to effectively case manage physical and psychological disability situations
• Working knowledge of MS Office Suite products
• Able to work in a team, but also equally competent on your own
• Nursing experience treating substance use/abuse disorders and mental health disorders is a strong asset
• Bilingual – French and English an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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