Case Manager, Childcare Inclusion Services

YMCA of Hamilton Burlington Brantford; Burlington; On-site; CAD 64,000; Full time

Job summary

A charitable community service organization is seeking a Case Manager to support School Age Child Care programs. The role involves creating support plans, empowering staff for inclusive environments, and collaborating with community partners. Candidates should have a child-related education, at least 4 years of childcare experience, and strong interpersonal skills. A commitment to YMCA values is essential.

Benefits

Paid vacation entitlements

Competitive compensation packages

Group health and benefits plans

Generous pension plans

Free YMCA membership

Professional development opportunities

Reduced rates for YMCA programs

Qualifications

• Minimum 4 years of experience working in a childcare setting.
• Knowledge of child development and experience working with children with special needs.
• Current Standard First Aid and CPR (Level C) certification.

Responsibilities

• Support School Age Child Care Day Camp and Community Outreach departments.
• Develop individual plans utilizing a strength-based approach.
• Work collaboratively with teams to ensure quality childcare programs.

Skills

Problem-solving

Organizational skills

Interpersonal communication

Facilitation skills

Education

Post-secondary education in a child related field

Tools

Microsoft Office

Salesforce

Job description

Annual Salary: $63,561 per year

Department: Child Care

Location: Burlington Ontario

Work Hours: 40 Hours per week

Employment Type: Full-Time 12-Month Contract with the possibility of extension; includes benefits and a complimentary YMCA membership

Deadline to Apply: November 03 2025

Anticipated Start Date: November 24th 2025

Benefits & Perks

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Competitive total compensation packages
• Group health and benefits plans (includes medical dental and prescription medication subject to eligibility)
• Generous pension plans with employer matching
• Free YMCA Health & Fitness Memberships
• Professional development opportunities including paid training and access to YMCA education scholarships
• Reduced rates for YMCA Child Care Camp and Child & Youth programs (subject to eligibility)
• Mental Health on Demand (MHOD)
• Opportunities for career advancement

Position Overview

We believe that it is through the power of our amazing people that #YSavesLives. By joining the Child Care team you will contribute to making our Y the best place to work.

Reporting to the General Manager of Inclusion Services for Children the Case Manager provides support to the School Age Child Care Day Camp and Community Outreach departments through conducting program visits assessing and creating support plans building relationships and facilitating training sessions in the Hamilton Burlington and Brantford regions. This position has a dotted‑line responsibility for providing guidance and oversight to the Inclusion Support Facilitator.

The Case Manager works collaboratively with both internal and external stakeholders to remove barriers to inclusion and support quality childcare day camp and outreach programs where children aged 3.8 12 years feel connected a sense of belonging well‑being expression and engagement.

This is a great opportunity for an individual with a high level of interest in working with the YMCA HBB as a charitable organization.

What You'll Do

• Empower staff to set up program spaces that are inclusive of all children by providing effective group resources and promote a universal design approach to inclusion.
• Complete intakes and develop individual plans utilizing a strength‑based approach; outline effective strategies as well as consider the health safety well‑being and engagement of children.
• Complete program visits involving observations and the development of support plans for group management and / or individual children.
• Utilize a variety of teaching techniques including relationship building active listening modeling strategies in action providing practical strategies and onsite support.
• Work collaboratively with Childcare Inclusion Services Team Managers of Early Learning Child‑Care Child‑Care Managers and Day Camp Manager to ensure frontline staff are supported.
• Maintain relationships with community partners by having knowledge of relevant services and resources.
• Plan and organize schedules to support the needs of children and programs.
• Communicate in a respectful manner including listening and seeking to understand different perspectives.
• Collect prepare and maintain ongoing accurate information and documentation.
• Consult with parents / caregivers social workers school staff and other professionals including involvement in parent / caregiver meetings.
• Source and create relevant and current resources to support inclusion.
• Develop and lead professional learning sessions.
• Hours of work are based on a 40‑hour per week schedule Monday to Friday with the flexibility to be available early mornings and evenings to accommodate the needs of the Child Care Programs. At certain times during the year weekends may be required for the purpose of providing training.

What You'll Bring

• Post‑secondary education in a child related field such as Child and Youth Care Counselling Education Social Work.
• Minimum 4 years of experience working in a childcare setting.
• Knowledge of child development demonstrated through experience working with children that have developmental physical health / medical personal care mental health and social emotional needs.
• Maintains knowledge of current and emerging ministry directions and curriculum.
• Ability to plan facilitate and monitor strategies for children with moderate to severe special needs.
• Excellent problem‑solving skills with the ability to exercise sound judgement.
• Strong organizational skills and ability to effectively prioritize responsibilities.
• Ability to work effectively both independently and as part of a team.
• Expert facilitation and conflict management skills.
• Strong interpersonal communication skills both written and verbal.
• Ability to work in a fast‑paced environment with multiple demands occurring at once.
• Proficient computer skills in Microsoft Office email and / or internet applications.
• Current Standard First Aid and CPR (Level C) certification.
• Access to reliable personal transportation to travel throughout Hamilton Burlington Brantford to visit programs within the community and provide on‑site support is required.

A Major Asset If

• You have Crises Intervention and Prevention Certification.
• You have experience in working with members of different cultural and racial backgrounds including visible and invisible dimensions of diversity.
• You have experience with use of Salesforce.

This position requires a commitment to the YMCA mission and core values of Inclusion Caring Honesty Respect and Responsibility as well as a commitment to building developmental assets in children and adults.

All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of HamiltonBurlingtonBrantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and / or vulnerable persons will be required in addition to a Police Records Check to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis and the offence(s) if any is considered in the decision‑making process in relation to the requirement of working with children; therefore not eliminating all candidates with a record from being offered a position.

Organizational Overview

As one of the largest charitable community service organizations in Canada the YMCA of HamiltonBurlingtonBrantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children youth and adults the YMCA connects people to life‑building opportunities to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCAs determination in strengthening the foundations of community for all people.

Inclusion Diversity Equality and Accessibility

The YMCA of HamiltonBurlingtonBrantford is committed to creating an inclusive diverse equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or neurodiversity.

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous 2SLGBTQIA BIPOC and Disabled communities to apply.

If you need any accommodation throughout the recruitment process please do not hesitate to contact our People Leadership and Culture Department at

Ready to Make a Difference

This is your chance to play a critical role in shaping a thriving inclusive workplace where employees feel supported and empowered. If youre passionate about people and excited to lead impactful initiatives we want to hear from you!

Required Experience: Manager

Key Skills

Project Portfolio Management, Motivational Interviewing, HIPAA, Computer Skills, Intake Experience, Lean Six Sigma, Conflict Management, Case Management, Team Management, Program Development, Social Work, Addiction Counseling

Vacancy: 1