Case Manager

Canadian Mental Health Association (CMHA) - Toronto; Toronto; On-site; CAD 54,000 - 64,000; Full time

Job summary

A leading mental health agency in Toronto is seeking a Case Manager for the East Assertive Community Treatment Team. Responsibilities include conducting assessments, developing service plans, and providing therapeutic support to clients with mental health challenges. The ideal candidate will have a post-secondary degree in social services and a commitment to recovery-oriented principles. This full-time permanent role offers a salary ranging from $54,943 to $63,988.

Benefits

Health Care of Ontario Pension Plan (HOOPP)

Comprehensive Group Health Insurance

Work-life balance and flexibility

Professional Development Funding

Qualifications

• Minimum of 3 years in direct service delivery to adults with psychiatric disabilities.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to anti-racism and recovery-oriented principles.

Responsibilities

• Conduct comprehensive assessments to develop individualized service plans.
• Teach life skills to foster client independence.
• Provide therapeutic support tailored to client needs.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Crisis Intervention

Education

Post-secondary degree/diploma in social services or related field

Job description

Case Manager – East Assertive Community Treatment Team (ACTT) – Full-Time Permanent

The Role and Opportunity

The Canadian Mental Health Association (CMHA) – Toronto is looking for a Case Manager for our East Assertive Community Treatment Teams (ACTT). Based at the Markham site, the multidisciplinary ACT Team provides community-based support, rehabilitation, and treatment to individuals living with mental illness. The team focuses on promoting stabilization, community integration, recovery, and quality of life through client‑centered services delivered in the community.

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client‑first, recovery‑oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long‑term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Responsibilities

• Assessment & Service Planning: Conduct comprehensive assessments to understand clients’ needs, strengths, and goals. Develop and implement individualized service plans in collaboration with clients and their support networks.
• Independent Living Support: Teach life skills such as hygiene, nutrition, money management, and household management to foster independence.
• Health Promotion: Support clients with medication management, access to primary healthcare, and coping strategies for daily functioning.
• Crisis Prevention & Intervention: Develop crisis plans, monitor clinical changes, and intervene to ensure safety and stability. Provide on‑call coverage on a rotational basis.
• Advocacy & Community Integration: Advocate for clients with various service providers (e.g., healthcare, courts, social services) and help them navigate community resources.
• Supportive Counselling: Offer therapeutic support tailored to client needs, including CBT, DBT, MI, and solution‑focused approaches.
• Employment & Social Skills Development: Assist clients in exploring employment opportunities and developing social and recreational skills.

Experience & Education Required

• Post‑secondary degree/diploma in social services or a related field.
• Minimum of 3 years in direct service delivery to adults with psychiatric disabilities, preferably in a community mental health setting.
• Strong communication, interpersonal, and organizational skills, with the ability to work independently and as part of a multidisciplinary team.
• Commitment to anti‑racism, non‑homophobia, and recovery‑oriented principles.
• Valid Ontario driver’s license and access to a vehicle.
• The role involves a varying schedule including weekdays, weekends, holidays, and occasional evenings as needed to meet operational demands.

Why Choose CMHA Toronto?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work‑life balance.

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short‑term and Long‑term Disability programs and life insurance to protect your income upon illness or injury
• Work‑life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like‑minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

Salary: $54,943 – $63,988

Hours of Work: 35 per week

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff report that they value the flexibility in work schedules and the work‑life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization.

CMHA Toronto is committed to an equitable, diverse, inclusive, anti‑racist and anti‑oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer. As such, we encourage equity‑seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women. We recognize and honour the intersectionality of equity‑based identities. Personal experience with mental health issues, either through self or a loved one, is an asset. If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.

To be eligible for this role candidates will be required to adhere to our COVID‑19 policy and provide proof of vaccination.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.