Case Manager

Association for New Canadians; San Juan de Terranova; On-site; CAD 52,000 - 66,000; Full time

Job summary

Association for New Canadians is seeking a Case Manager in St. John’s, NL, to deliver client-centered, trauma-informed services for newcomers to Canada.

The role collaborates with ANC divisions to support settlement and integration, with responsibilities spanning intake, referrals, home visits and reporting. The position emphasizes crisis intervention, stakeholder engagement, and comprehensive case management in a fast-paced, community-based environment.

Qualifications

• Relevant Human Services degree (equivalencies considered).
• Crisis intervention, conflict resolution and de-escalation skills.
• Ability to engage with a variety of stakeholders, internal and external.
• Strong interpersonal, presentation, and written/oral communication skills.
• Experience providing case management to vulnerable populations.
• Knowledge of issues facing refugees and immigrants.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office.
• Ability to speak a second language is an asset.

Responsibilities

• Complete pre-arrival intake assessments for ANC-referred clients.
• Support pre-arrival case management with information, referrals and settlement counseling.
• Provide individual, family and community support aligned to client needs and goals.
• Deliver case management services including information, referrals, accompaniment, home visits and follow-up.
• Provide information and referrals to community agencies and services.
• Assist clients with airport pickup and move to permanent housing; help complete essential service applications.
• Deliver life skills and orientation sessions to facilitate settlement.
• Collaborate with staff and volunteers to resolve settlement issues.
• Record and compile client statistics for monthly reports.
• Other duties as required.

Skills

Crisis intervention

Conflict resolution

De-escalation

Interpersonal skills

Communication

Second language (asset)

Education

Human Services degree

Tools

Microsoft Office

Job description

Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title: Case Manager

Location: St. John’s, NL

Position Type: 1 full-time position until March 31, 2027

Closing date: Until filled

Reporting to the Manager of Settlement Services – Humanitarian Migrants, the Case Manager will be responsible for delivering a client-centred, trauma‑informed service model to support newcomers settling in Canada, while also working collaboratively with the various ANC divisions.

Roles and Responsibilities:

• Complete pre‑arrival Intake Assessments to clients referred to the ANC by the provincial government
• Support pre‑arrival case management by assisting clients with information, referrals and settlement counseling services to prepare clients for arrival to Canada
• Provide individual, family, and community support to clients considering individual needs and goals
• Provide case management services including information and referral, accompaniment, home visits, and follow‑up to assist clients to live independently and integrate successfully
• Provide information and referral to a wide array of community agencies, professional services, settlement, and social services, etc.
• Provide logistical support by meeting clients at the airport, assisting with their move to permanent accommodations; and assisting in completing applications for essential services
• Deliver life skills and orientation sessions to help facilitate settlement into the local community
• Collaborate with other employees, volunteers, and stakeholders to help identify and resolve any settlement integration issues
• Record and accurately compiling client statistics and accomplishments to include in monthly activity reports
• Other duties as required

Qualifications and Experience:

• Relevant Human Services degree (equivalencies will be considered)
• Skilled in crisis intervention, conflict resolution and de‑escalation skills
• Ability to effectively engage with a variety of stakeholders, both internal and external
• Strong interpersonal, presentation, and communication (both written and oral) skills
• Previous case management experience supporting a vulnerable population
• Knowledge of specific issues facing refugees and immigrants
• Ability to work in a fast‑paced environment
• Working knowledge of Microsoft Office
• Experience developing goals, timelines, and delivery methods to achieve set objectivesAccurately record and compile client statistics and accomplishments to include in monthly activity reports
• Ability to speak a second language is an asset

Conditions of Employment:

• Legal authorization to work in Canada
• Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm)
• Valid class 5 NL driver’s license is required
• Daily access to a reliable vehicle is preferred
• Some travel may be required
• Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary

Association for New Canadians is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.

Visit us on-line at: www.ancnl.ca.