Case Manager

Mi'kmaw Native Friendship Centre; Halifax; On-site; CAD 34,000 - 49,000; Full time

Job summary

Mi’kmaw Native Friendship Centre in Halifax, NS is seeking a Case Manager for Direction 180. The role acts as the first contact for clients seeking opioid agonist treatment, supporting a large caseload and developing individualized treatment plans with a trauma-informed, harm reduction approach.

Responsibilities include linking clients to health and social services, advocating for housing, education and treatment needs, maintaining accurate client records in the EMR, and coordinating care with a

Qualifications

• Diploma in Health and Human Services, Addictions Community Outreach or Counselling Skills
• Non-Violent Crisis Intervention
• Suicide Intervention (ASIST)
• Experience working in harm reduction and collaborative practice settings
• Experience using electronic medical records system for client file management
• Knowledge and application of Microsoft Office Applications (PowerPoint, Excel, Word)
• Knowledge of opioid agonist treatment, harm reduction and trauma informed care
• Awareness of community resources for people experiencing complex health and social issues
• Detail-oriented with active time management, organizational, written, verbal, critical thinking and interpersonal skills.
• Personal experience with substance use disorder and/or treatment considered an asset

Responsibilities

• Work with a diverse caseload of approximately 200 clients experiencing trauma, medical, mental health and substance use disorders
• Offer support and link clients to other health and social support services based upon the clients identified needs
• Client advocacy (letters of support, housing, education, pre-sentence reports, confirmation of treatment, food access, travel)
• Create and facilitate support groups focused on harm reduction and improvement of mental and social wellbeing
• Ensure services emphasize client choice, harm reduction, trauma-informed care and psycho-social rehabilitation
• Actively participate in case conference discussions, updates and follow-up with team members
• Collaborate with each client to develop creative treatment plans aimed at improving overall health and social well-being
• Develop and maintain complete and accurate client files with all required documents and data in the electronic database
• Assist clients in obtaining and renewing MSI health cards
• Provide peer-support counselling, practical application of non-violent crisis intervention
• Offer support, empathy and understanding for clients experiencing difficulties with opioid treatment, substance use and withdrawal
• Work with multidisciplinary team to promote access and follow up care treatment
• Oversee client urine drug screening and doctor’s appointments
• Maintain confidentiality per FOIPOP and program policies

Skills

Non-Violent Crisis Intervention

ASIST Suicide Intervention

Harm reduction

Time management

Interpersonal skills

Written and verbal communication

Education

Diploma in Health and Human Services, Addictions Community Outreach or Counselling Skills

Tools

Electronic Medical Records (EMR) system

Microsoft Office (PowerPoint, Excel, Word)

Job description

Employment Opportunity

Case Manager

Location

Halifax, NS

Salary

$30/hour, 35 hours per week

Employment Term

Annual renewal

Reports To

Front House Manager and Direction 180 Program Manager

General Description

Direction 180, a program of the Mi’kmaw Native Friendship Centre is looking for One (1) Case Manager. The Case Manager is the first point of contact for all clients seeking opioid agonist treatment at Direction 180. This position supports a large client case load. The Case Manager will support clients to create individual treatment plans and goals. The Case Manager is responsible for employing a trauma-informed care and harm reduction approach to support vulnerable clients with complex trauma, medical, mental health and substance use disorders. This job description will change as the workplace changes. The Case Manager reports directly to the Front House Manager and Program Manager. The hours offered are full time, Monday to Friday, from 8:00am to 3:00pm.

Key Responsibilities

We are looking for an individual to perform the following duties:

• Work with a diverse caseload of approximately 200 clients experiencing trauma, medical, mental health and substance use disorders
• Offer support and link clients to other health and social support services based upon the clients identified needs
• Client advocacy (letters of support, housing, education, pre-sentence reports, confirmation of treatment, food access, travel)
• Create and facilitate support groups focused on harm reduction and improvement of mental and social wellbeing (health promotion, up to date information on harm reduction awareness)
• Ensure services emphasize client choice, harm reduction, trauma-informed care and psycho-social rehabilitation
• Actively participate in case conference discussions, updates and follow-up with team members
• Collaborate with each client to develop creative treatment plans aimed at improving overall health and social well-being, review and update on a regular basis
• Develop and maintain complete and accurate client files with all required documents and data in the electronic database (demographics, contact information, health status, missed doses, urine drug screening, incident reports, substance use, observed changes in behaviour, case conference requests and team decisions)
• Assist clients in obtaining and renewing MSI health cards
• Community pharmacy notification and follow-up
• Provide peer-support counselling, practical application of non-violent crisis intervention
• Offer support, empathy and understanding for clients experiencing difficulties with opioid treatment, substance use and withdrawal
• Work in tandem with multidisciplinary team to promote access and follow up care treatment to other health care providers, social workers and child protective services
• Oversee client urine drug screening and doctor’s appointments
• Follow personal and professional safety guidelines, program policies and always maintain a high level of confidentiality
• Report concerns and needs to Front House Manager
• Maintain confidentiality of client files per the Freedom of Information and Protection of Privacy Act (FOIPOP)
• Attend community forums, workshops, and conferences as deemed relevant and directed by D180 Front House Manager and Program Manager
• May perform other related duties as assigned

Qualifications

• Diploma in Health and Human Services, Addictions Community Outreach or Counselling Skills
• Non-Violent Crisis Intervention
• Suicide Intervention (ASIST)
• Experience working in harm reduction and collaborative practice settings
• Experience working in a community-based clinic or health care setting considered an asset
• Experience using electronic medical records system for client file management
• Knowledge and application of Microsoft Office Applications (PowerPoint, Excel, Word)
• Knowledge of opioid agonist treatment, harm reduction and trauma informed care
• Awareness of community resources for people experiencing complex health and social issues
• Detail-oriented with active time management, organizational, written, verbal, critical thinking and interpersonal skills.
• Personal experience with substance use disorder and/or treatment considered an asset

Application Deadline

November 18, 2026 at 12 noon

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

Direction 180 is an equal opportunity employer; and complies with all fair employment practices laws. We are committed to providing a workplace free form unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veterans status, disability unrelated to job requirements, ethnicity, genetic information, military service, political affiliation, marital status and pregnancy or other protected status.

Qualified Indigenous applicants will be given priority in accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights Commission. The Mi’kmaw Native Friendship Centre (MNFC) Direction 180 reserves the right to refuse all applications for employment. The MNFC/D180